Network Performance Manager

2 days ago


Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**ROLE PURPOSE**:
To drive profitability in the Automotive network through provision of:

- timely, accurate management and performance information;
- insights and recommendations for business improvement; and
- operational meetings with brand teams and wider stakeholders.

**KEY ROLE SPECIFIC ACCOUNTABILITIES**:
**_UAE Performance Reporting_**
- Fully automate existing reporting by brand and location; extend to cover additional relevant financial and operational KPIs, and business units.
- Design and implement a balanced scorecard to assess performance of locations across the Automotive division.
- Ensure consistency across central reporting outputs.

**_International Performance Reporting_**:

- Collaborate with international colleagues to produce timely, consistent performance reporting.

**_Analysis and Feedback_**
- Analyse key performance data to identify trends by brand that may reflect inaccuracies in reporting.
- Resolve data inaccuracies.

**_Performance Reporting/ Insights_**:

- Produce monthly executive summaries for senior management highlighting performance trends, concerns, opportunities and focus areas.

**_Collaboration and Development_**
- Chair “Knowledge Sharing Workshops” (KSWs) across all brands to instil best practice and efficiencies, and ensure sharing of best practice with the wider team and business.
- Participate in Network Development and performance review meetings to encourage engagement.
- Support the organisation to develop a culture of focus on actions relating to improvement in network profitability.

**_Profit Improvement_**:

- Work with management teams at selected locations to identify opportunities for operational changes that will drive financial improvement.
- Instigate regular progress meetings to maintain focus.
- Review, adjust and update action plans as necessary.
- Report on engagement and impact of actions.

**PERSON SPECIFIC**:
**_Education:_**:

- Bachelor’s degree or other advanced analytical or finance degree preferred
- Additional professional qualifications will be an advantage

**_Minimum Experience and Knowledge:_**:

- Minimum 5-year work experience in automotive
- Operational understanding of automotive dealership processes
- Project/ people management
- Supplier/ customer management
- UAE/ GCC experience is desirable

**_Job-Specific/ Technical Skills required to complete the tasks:_**:

- Excellent analytical skills, with strong attention to detail, to identify key trends, connections and discrepancies within data
- Focus on driving commercial results with measurable KPIs
- Strong oral and written communication skills with proven ability to influence others and negotiate outcomes
- Commercially aware
- Proficient in MS Excel and PowerPoint
- Comfortable with a range of analytics platforms such as Tableau, PowerBI and Qlik
- Time management and prioritisation to multi-task in a high demand, fast-paced environment
- Operate in ambiguous business situations
- Build positive working relationships and collaborate with colleagues across the automotive value chain
- Travel and conduct onsite visits
- Cultural awareness


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