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Hospitality Supervisor
3 weeks ago
**Roles & Responsibilities**:
- Oversee day-to-day operations, coordinating with all support staff to ensure smooth functioning.
- Train support staff in accordance with hospitality protocols, ensuring high standards of service delivery.
- Maintain strong customer relations, fostering positive experiences for both employee and guests.
- Prioritize employee & guest satisfaction by promptly addressing concerns and ensuring exceptional service.
- Monitor service quality and uphold company standards.
- Manage inventory and supplies, ensuring adequate quantities and quality for daily operations.
- Evaluate support staff performance and engagement, providing feedback and recognition.
- Prepare financial reports based on operational activities and expenses.
- Handle employee & guest complaints professionally and promptly, resolving issues to satisfaction.
- Lead and motivate support staff team, taking ownership of all activities and encouraging a collaborative work environment.
- Enhance employee& guest satisfaction through extraordinary service delivery.
- Conduct inventory management checks to optimize stock levels and minimize waste.
- Manage the supply chain, tracking inventory and ordering essential supplies for smooth operations.
**Desired Experience & Skills**
- Experience no less than five years in hotels, VIP companies or hospitality companies
- Excellent supervision skills
- Excellent communication skills
- Excellent Microsoft office knowledge ( Excel, PowerPoint )
- Excellent knowledge in reporting
- Presentable
Pay: AED4,000.00 - AED5,000.00 per month
License/Certification:
- Hospitality (preferred)
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