Hospitality Supervisor
2 weeks ago
Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents.
Sonder's innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away.From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.
AT SONDER YOU WILL:
- Support Hospitality Agents by training, coaching and providing performance feedback with an eye towards execution
- Prioritize, delegate, execute, and support daytoday tasking to ensure worldclass guest experience and team accountability
- Guide guests through the Sonder experience, ensuring they have an amazing first impression
- Communicate crossfunctionally clearly and with compassion
- Own and update standard operating procedures to support team execution
- Assist in continuous improvement project design and implementation
- Analyze market trends to optimize operations and to proactively address potential guest issues
- Work with City Operations Leadership to identify new opportunities to elevate operations for both our guests and the city team
WHAT WE'RE LOOKING FOR:
- Minimum 3 years of experience managing direct reports; hospitality a plus
- Proven ability to lead, prioritize and deliver with a focus on driving team performance through coaching, training and accountability
- Strong affinity to people management and able to effectively lead a team by example, inspiring people to be engaged and proactive
- Great communication skills, able to define clear action steps for their team members and effectively delegate
- Ability to take the initiative and problem solve independently
- Detailoriented and organized
- Ability to adapt and flex to shifting priorities
- Embraces technology for team management and collaboration and motivated to adopt new and emerging technologies
- Strong ability to establish positive relationships with others
- Thrives in a fast paced, everchanging, always challenging startup environment
- Basic spreadsheet knowledge required i.e., Google suite
- Ability to lift/carry items up to 40lbs, and stand/walk for extended periods of time
- Knowledge of hospitality is a plus
- Experience in a startup environment preferred
- Must have a flexible schedule and be able to work nights and weekends as business requires
- This role requires a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
We also have great benefits to make your life easier so you can focus on what you're best at:
- Competitive compensation
- Generous stock plan
- Medical, dental and vision insurance (where applicable)
- Flexible vacation
- Annual free credits and discounts to stay in Sonders
- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to workwith colleagues
- Workplace flexibility (for remotespecified positions only) #ABetterWaytoWork
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