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Policy Management Officer

1 month ago

Dubai, United Arab Emirates Allianz Partners Full time

We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has several well-known customers facing brands such as Allianz Care, Nextcare and Medi24.

The International Health line of business provides international health, life and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment, and value for our customer.

**Summary**

**Main Tasks**
- Be a strong team player with good communication skills
- Ability to be flexible and open to learning new skills
- Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
- Build positive and professional working relationships with internal clients

Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete

**Behavioural Requirements**
- Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
- Responsible for the policy management of small, medium and large corporate clients.
- Follow department and company procedures in relation to anti-corruption and fraud, complaints handling and data protection.
- Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.

**Behavioral Competency**

**Customer & Market Excellence**:

- Strive for excellence at every touch point with the customer
- Foster state-of-art technical/operational knowledge and strive for continuous simplification
- Be the benchmark

**Collaborative Leadership**:

- Empower the team and provide purpose and direction
- Develop people, provide feedback and care to employee wellbeing
- Collaborate and exchange best practice.

**Entrepreneurship**:

- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
- Take ownership and responsibility
- Embrace innovation and a culture that allows to make decisions without fear of retribution.

**Trust**:

- Act with integrity, honor commitments, tell the truth
- Foster diversity and inclusiveness

Act transparently and promote corporate social responsibility.

**Minumum Requirements**
- Bachelors Degree
- Administrative experience in a customer focused role
- Experience working in pressurized environment with tight deadlines
- Strong Knowledge of Microsoft Office (Excel, Word)

**Job Level**:
Entry Level

**Location**:

- Dubai, AE**Area of Expertise**:
Operations

**Unit**:
Allianz Partners

**Employing Entity**:
NEXTCARE Claims Management LLC

**Job Type**:
Full-Time

**Remote Job**:
Hybrid working

**Employment Type**:
Permanent

**ID**:
43828

**Position Cluster**: