F&b Ordertaker

Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:
**KEY RESPONSIBILITES**
- Responsible for preparations to do the shift, like preparing F&B working space and utensils, cleaning materials etc.
- Taking food and drink orders from guests and being knowledgeable in doing so. Helping guests with their questions and choices.
- Going to rooms or other outlets to take orders if required.
- Next to order taking and serving guests do other tasks if required.
- This role requires cleaning tasks during and at the end of the shift.
- If necessary helping in other outlets.
- Taking responsibility for own working space and equipment.
- Make sure guests receive what they have ordered.
- Do up and cross selling when taking orders.
- Know the software in the F&B outlets to be able to put in the orders.
- Keep good communication with kitchen and F&B staff about special requests, dietary information and changes in orders of guests.
- Ensuring guest orders gets delivered to the rooms in a timely fashion.
- Making sure working space and surfaces are clean.
- Always stay friendly, courteous and professional with guests, associates and other departments.
- Take feedback from guests and notifying management about it.
- Share ideas for improvement.
- Attend departmental meetings if necessary.

Desired Skill & Expertise:

- A minimum of 2+ years experience is essential.
- Preferably experienced in high volume F&B operations.
- Maintains great customer service to all guests.
- Planning and organising tasks, people and supplies.
- Excellent interpersonal and communication skills.
- Quantified experience in food safety and hygiene.
- Advanced customer service skills.