Gym Receptionist Intern

2 months ago

Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23120340

**Job Category** Management Development Programs/Interns

**Location** Aloft Abu Dhabi, Abu Dhabi National Exhibition Centre, Al Khaleej Al Arabi Street, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Recreation Communication and Coordination
- Provide information to guests about available recreation facilities, activities, lessons, and equipment.
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

Recreation Equipment and Supplies
- Clean and maintain recreational equipment and supplies.
- Obtain required number of towels from Laundry based on expected daily needs, transport to work area (fitness center, locker room, pool, tennis court), and fold and stack according to company procedures.
- Distribute lockers and towels to guests as requested.
- Conduct inventory of supplies, materials, and equipment and inform supervisor/manager of low supply items.

Recreation and Fitness Area Maintenance
- Wipe down fitness center machines and remove towels, trash, and debris from fitness center area.
- Maintain an adequate supply of cups and water in recreation area (fitness center, locker room, pool, tennis court).
- Clean fitness and recreation area restrooms and showers, including stocking with adequate paper goods and soap, cleaning all surfaces, refilling towels, and emptying trash.

Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.

Communication
- Speak to guests and co-workers using clear, appropriate and professional language.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Support all co-workers and treat them with dignity and respect.
- Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement
- Comply with quality assurance expectations and standards.

Physical Tasks
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Move over sloping, uneven, or slippery surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Recreation Facilities Safety
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Provide assistance to injured guests until the arrival of emergency medical services.
- Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager.
- Follow company policy and procedure for working with children (e.g., use of waiver forms).
- Promote the rules and regulations of the recreation facility (fitness center, pool/beach, tennis courts, skiing area) for the safety and welfare of guests and members.
- Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

Safety
- Report work related accidents, or other injur

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