Head Butler

3 weeks ago

Abu Dhabi, United Arab Emirates Anantara Full time

Company Description

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Job Description**:

- To anticipate all guest needs and handle all guest inquiries.
- To greet and acknowledge all guests, welcoming them in a polite and friendly manner.
- Supervise and manage a team of butlers and oversee the daily operations of the guest experience department.
- Train, coach, and mentor butlers to ensure exceptional service is delivered to guests.
- Develop and maintain a strong relationship with guests and attend to their needs and requests promptly.
- Provide personalized and anticipatory service to guests, including organizing special events, arranging transportation, making restaurant reservations, and other bespoke services as required.
- Manage guest preferences and ensure that all information is accurately recorded in Opera and communicated to the relevant departments.
- Abides by all hotel and company policies and procedures including Health & Safety policies, HACCP, Butler’s Grooming standards, punctuality/ attendance procedures and Quality standards.
- Coordinate with other departments, including housekeeping, front desk, and food and beverage, to ensure a seamless guest experience.
- Maintain privacy and security of in-house guests and is continually proactive in all areas of operation.
- Coordinate with concern departments for room refreshments such as morning service, turndown service, and mini bar checks.
- Develop and implement standard operating procedures for the butler department to ensure consistency in service delivery.
- Maintain an up-to-date inventory of equipment and supplies required for the butler department and ensure that they are well-maintained and in good working condition.
- Ensure that the butler's pantry and guest floors are clean, tidy, and well-stocked with amenities and supplies.
- Updates all guest registration details as per Profile Quality standards and properly files all dockets.
- Reports requests, work orders and glitch report through Message Box.
- Prepares a comprehensive Itinerary for guests for the duration of their stay as per the specifications and preferences of the respective guests.
- Promotes DHA discovery to all guests.
- Prepare and check-in arrival rooms, in-house guests, and departure rooms.
- Completes cashiering transactions in accordance with the hotel’s credit policies.
- Comprehensive knowledge of the hotel, including all departments, services, and outlets.
- Build a rapport with all in-house VIP guests, ensure guests are recognized and obtain specific individual needs (likes/dislikes) to maintain guest profile and a high level of feedback within the department.
- Maintain privacy and security of in-house guests and is continually proactive in all areas of operation.
- Up sell rooms/suites/Pool Villas/Royal Pavilion Villas and cross sell all outlets within the property and other Anantara properties.
- Attend the daily briefing sessions.
- Coordinate laundry and pressing - collection and delivery.
- Provide a full shoeshine service.
- Offer packing and unpacking services as requested.
- Deliver and place the amenity/gift and newspapers in the villas upon request.
- Special occasion preparation and service of cakes/flowers for the guest.
- Full attendance of guest laundry (i.e., documenting, checking, sorting, and preparing for delivery to the guest Villas in prepared boxes or clothe covers.
- Maintains a full & comprehensive knowledge of the products and services available in the property and other Anantara properties.
- Support and assist Senior Management and perform duties and responsibilities as assigned by Senior Management.

Food and Beverage Tasks:

- Provide breakfast, tea, coffee, and beverage service in Villas as and when requested by the guests.
- Check guest room number during meal periods according to in-house-guest report and assist with buggy requests according to the timing.
- Be thoroughly knowledgeable of all in-room services, amenities, functions, systems, as well as Opera and F&B Micros.

**Qualifications**:

- High School diploma
- Previous experience in Front Office operations for at least 1 year
- Luxury hotel experience must.
- Passion for excellent service
- Excellent team player and great communication skills

Additional Information

Relocate to remote area

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