Receptionist
1 week ago
**Location**:Dubai
**Salon name**:The Lash Show
**Instagram**:thelashshow.ae
**Type of Employment**:Full time
At The Lash Show, we are dedicated to find team members who are experienced, passionate and have excellent customer service. Our receptionists are responsible for the reception area, answering phone calls, scheduling appointments, greeting of all guests, assisting guests with questions regarding treatments and products, and performing administrative tasks as required.
**Job responsibilities include, but are not limited to**:
**_Client interaction: _**
- Greet clients, introduce them to the team members and ensure that a consultation is taking place by the team member.
- Provide clients with information regarding services and products.
- Keep clients updated on available promotions and discounts in services offered.
- Solve client complaints and escalate to line manager.
- Assist in getting client feedback on level of services delivered in order to improve on service delivery.
- Receive client feedback.
**_Administration / General work: _**
- Responsible for handling the opening and closing of the shop.
- Accept responsibility for cash drawer, process customer transactions and products purchased while ensuring its reconciliation at close of shift as well as balance the daily financial revenue report and other operational reports to submit to manager.
- Ensure that the front desk is clean and organized.
**_Scheduling and Appointments: _**
- Create and maintain client profile in our POS software and register all details of service on the software.
- Maintain and organize the appointment calendar using POS software and operate telephone and WhatsApp messages.
- Inform the technician of upcoming client appointments and when the client arrives.
**_Barista _**
- Prepare drinks and coffee as per The Lash Show menu
- At least 2 years experience working in a beauty salon or in 5 star luxury operations.
- A minimum of a high school diploma
- Ability to provide strong references from previous employment
- Excellent customer service skills
- Excellent multitasking skills
- Fluent in English with excellent communication skills
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- receptionist: 2 years (preferred)
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