IT Administrator
2 weeks ago
**Maintaining IT network, servers, and security systems, to keep the network running smoothly for the organization to run efficiently and to ensure business continuity.**
- **Responsibilities**_
1. Troubleshoot and resolve hardware, connection, printer and software issues escalated from Help Desk Support.
3. Maintain daily tape backup and off-site tape storage
4. Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
5. Provide support other IT team members and recommend areas for improvement to increase efficiency where possible.
6. Document internal procedures and maintain reports about the performance of the IT helpdesk.
7. Perform routine server monitoring and performance benchmarking.
8. Monitor and remove virus, spyware, and other non-authorized software.
9. Install, test and configure new workstations, peripheral equipment and software.
10. Maintain inventory of all equipment, software and software licenses.
11. Report issues for escalation to IT Business Partner if needed.
12. Complete special projects as requested.
13. Conduct technology training for new users.
14. Conduct briefings and demonstrations for users to enhance system productivity.
15. Assist in the development of training coursework and materials.
16. Maintain and expand knowledge base in area of expertise and recommend the implementation of new technologies where and when needed.
17. Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
18. Manage PC setup and deployment for new employees using standard hardware, images and software.
19. Support other IT team members in IT related issues.
20. Support and assist software development
- **. QUALIFICATIONS - EXPERIENCE**_
- 5-8 years of experience as IT Administrator
- Knowledge in programming languages (preferably PHP) is mandatory
- Solid IT background including knowledge of computer hard
- and software systems, networks, network administration and network installation, viruses, security and troubleshooting.
- Good knowledge of Configuring & Managing Networks (Switches, Routers, ASA Firewalls, etc.).
- Good knowledge at Ethernet & Fibber-Optic Cabling (termination and testing).
- Bachelor Degree Computer Science or Information Technology or equivalent.
- Excellent communication skill
**Salary**: AED6,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- IT Administration: 3 years (required)
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