Service Delivery Manager

5 months ago


Sharjah, United Arab Emirates Infinium Associates Full time

Job Description - Service Delivery Manager

Responsibility
- Managing Technical Operations with onsite team members and site Centralized Technical Operations.
- Be responsible for all Tech Ops activities for the customer.
- Collaborate with GCS and Centralized Tech Ops Team on various CVM Actionable.
- Providing consultation to Customer, Engg and Support teams on various requirements.
- Handling customer meetings & weekly Governances
- Understanding new requirements on CVM products.
- Collaboration with customer for scoping of CRs
- Collaboration with various engineering teams for technical solution, e ort and plan
- Collaboration with BD for Technical Proposals for RFP, Non-RFPs, CRs, Applications, hardware upgrades, migration/replacement proposals.
- Creating high level project plan for RFPs, CRs, Applications
- Creating Migration Strategy, scope and plan
- Defining Project deliverables, acceptance and exit criteria for projects
- Defining project deliverables

**Experience**

6-8 years

**Functional**
- MUST HAVE: Domain expertise in CVM, IN, SMS, USSD, IVR
- Hardware and solutioning expertise
- Know how of technologies like Linux, Kafka, VoltDB, Postgress, Oracle, Tomcat

**Education and Experience**
- BE/MTech in CS/IT/E&E/E&C
- 8 to 10 years in CVM Space

Ability to commute/relocate:

- Sharjah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experiences as Service Delivery Manager ?
- How many years of experiences in Telecommunication Industry ?
- How many years of experiences in CVM Space ?
- Do you have experiences in USSD,SMS,IVR & CVM?
- How many years of experiences in Linux ?



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