Internal Communications Manager

2 months ago

Dubai, United Arab Emirates British Council Full time

Internal Communications Manager

**Date**:29 Aug 2023

**Location**: Dubai, Middle East and North Africa, AE

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**:
Support the British Council MENA communications team during a crucial time of transformational change, driving higher level of employee engagement across the MENA region. This role requires a high level of creative thinking as you’ll need to draft thought-provoking messages and stories which will work across multiple internal channels. This person will support the Regional Head of Communications in developing and realising a strategic plan for internal communications across the region. This includes day-to day channel and content management, coordinating communication activities, ensuring editorial quality, and measuring channels and content effectiveness. This role provides an opportunity to work within a diverse, complex organisation, working closely with stakeholders from different functions, teams and levels of the organisation - from the most senior to junior colleague.

**Main Accountabilities**:
**Strategy and Planning**
- Develops and delivers high quality internal communications which keep colleagues informed and engaged with British Council MENA plans and activities.
- Supports internal communications channels development, as guided by Regional Head of Communications.
- Plans, implements and evaluates regional internal communications campaigns and activities, ensuring they support the Internal Communications strategy as part of overall Communications strategy.
- Controls volume, flow and consistency of messaging - prioritising and scheduling communications to reduce duplication or message conflicts, and ensure maximum impact.
- Effectively identifies and segments key internal audiences to enable effective message targeting.

**Product, Programme and Service Development**
- Supports the management of the core areas of the regional intranet site in conjunction with the Regional Head of Communications and develops content that supports communications objectives.
- Develops and manages frameworks, tools and templates for effective delivery of internal messaging.
- Consultancy, analysis and problem solving
- Builds an in-depth understanding of MENA operational context, opportunities, risks and challenges for internal communications and how those relate to wider organisational issues, ensuring internal communication plans and activities are based on insight and joined-up thinking.
- Consults closely with internal customers and other stakeholders to understand current and future internal communications needs, then plan work accordingly to ensure the services and advice they provide meets those demands.

**Subject/sector expertise**:

- Identifies and supports in making recommendations to senior managers for improvements to ways of working that enhance the effectiveness and efficiency of internal communications.
- Makes internal communications recommendations which have a measurable impact on performance (e.g. efficiency, quality, reliability, mitigation of risk, productivity etc).
- Provides expert professional internal communications advice, support and challenge to internal customers and other stakeholders.
- Proactively pursues an annual cycle of formally recognised Continuing Professional Development to maintain and deepen their professional expertise.

**Commercial & resource management**
- Conducts monthly and year-end reporting on progress against plan and deliverables and management of issues and risks.

**Relationship & stakeholder management**
- Works effectively with Senior communications managers and regional/country leadership teams to embed internal communications planning and delivery.
- Develops peer/personal networks within and outside the British Council to enhance own knowledge and expertise.
- Proactively builds and maintains collaborative relationships with key stakeholders/business leads across MENA region, including FCDO colleagues.

**Leadership & management**
- Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives, analysing where additional resource and capacity is required to meet changing needs.

**About You (essential requirements for the role)**:

- Degree or professional qualification in communications, or demonstrable level of equival

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