Ielts Deputy Test Centre Administrator

2 weeks ago


Abu Dhabi, United Arab Emirates IDP Education Ltd Full time

An ASX100 business part that is owned by Australian universities, IDP is a pioneer in international education services. Our_ _core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training._ _
- We are on a mission to build the world's leading platform and connected community to guide students along their journey to achieve their lifelong learning and career aspirations._
- As a co-owner of IELTS, we deliver the English test that is trusted by more governments, universities and organisations than any other. We also operate English language teaching schools in South East Asia. _
- We are innovators, driven by the needs of our customers and deep data insights. Our 5,000 team members based around the world understand that our services change lives - not only of our customers, but their wider communities. _
- By combining empathy and professional expertise with digital excellence, we create launch pads for our customers to achieve global success. _

**POSITION PURPOSE**

The IELTS Deputy Test Centre Administrator is responsible for providing administrative support to UAE IELTS Test Centre Administrator in accordance with IELTS regulations and IDP policies.

Strict adherence to test security and administration requirements is an essential part of the job.

Key Responsibilities;
- Customer Service
- Business Acumen
- Quality
- Operations Management
- Client Management
- Project Service Enhancement
- Test Day Tasks

**RESPONSIBILITIES**

**_Customer Service _**
- Ensure all staff involved in testing are culturally sensitive.
- Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response.

**_ Business Acumen_**
- Assist in the management of the budget for IELTS testing in designated region, including test revenue and all associated costs - staff, venue, storage, premises etc.
- Provide regular management and financial reports on testing as required.
- Assist the IELTS Test Centre Administrator as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives
- Continually monitor test day availability and capacity to ensure centres meet current demand.

**_Quality_**
- Assist the IELTS Test Centre Administrator in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
- Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
- Ensure adherence to all IELTS manuals.
- Assist the IELTS Test Centre Administrator in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
- Assist with the development and implementation of IELTS policies.
- Work in a professional manner with stakeholders and in accordance with organisational values.
- Monitor all current contracts to ensure terms are adhered to.
- Inform the IELTS Test Centre Administrator of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
- Process all invoices in a timely manner.

**_ Operations Management_**
- Support the IELTS Test Centre Administrator with the following activities;
- Supervision of IELTS testing conducted in designated test centres / locations (see separate section below: ‘Support with the following test day tasks’).
- Financial and statistical reporting and invoicing is conducted accurately and on time.
- Independently perform self-audits on the relevant IELTS test centre as required and provide documented feedback and reports.
- Manage the regular standard marking process monitoring program and the production of reports as required.
- Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
- Supervise Administrative Assistants on tasks/ projects as required.
- Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP’s student placement and IELTS operations

**_ Client Management_**
- Assist in stakeholder management activities to maintain stakeholder satisfaction and integrity of the test
- Assist IELTS Test Centre Administrator to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met

**_Project Service Enhancement_**
- Work with the IELTS Test Centre Administrator on projects identified as a result of IELTS Partner Working Groups.
- Assist the IELTS Test Centre Administrator with preparation of management reports
- Participate in reviews of IELTS manuals and procedures for test enhancement.
- Participate in reviews of IELTS promotional material.

**_ Support with the following test day tasks_**
- _Exam Preparation_
- Assist IELTS Test Centre Administrator in organising each test.
- _Preparing the Exam venue_
- Ensuring all test materials, Regi


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