Marketing & CRM Executive

4 weeks ago


Al Satwa, United Arab Emirates National Medical Center - Dental Clinic Full time

Are you a dynamic and results-driven individual with a passion for marketing and customer relationship management? Are you experienced in handling operations and front desk responsibilities within a hospital or clinic environment? If so, we have an exciting opportunity for you to join our dental clinic as a Marketing and CRM Executive

Position: Marketing and CRM Executive (with Operations and Front Desk Experience)

Location: Al Satwa, Dubai

Type: Full-time

**Responsibilities**:
**Marketing & Customer Relationship Management (CRM)**:

- Manage and nurture leads through effective communication and follow-up strategies.
- Implement CRM systems and tools to track customer interactions, inquiries, and appointments.
- Ensure timely response to customer inquiries and concerns, providing exceptional customer service at all times.
- Analyze customer data and feedback to identify trends and develop strategies for customer retention and satisfaction.
- Develop and implement comprehensive marketing strategies to promote our dental clinic and services to the target audience.
- Conduct market research and analyze competitors to identify opportunities for growth and differentiation.
- Create engaging content for various marketing channels, including social media, website, newsletters, and print materials.
- Monitor and analyze marketing campaign performance, making data-driven recommendations for improvement.

**Operations and Front Desk**:

- Oversee front desk operations, including appointment scheduling, patient registration, and handling inquiries.
- Coordinate patient flow and ensure a smooth and efficient clinic experience.
- Collaborate with the clinical team to optimize patient scheduling and minimize wait times.
- Maintain and update patient records and ensure compliance with privacy regulations.
- Assist in managing inventory and supplies, ensuring proper stock levels and timely procurement.

**Requirements**:

- Bachelor's degree in Marketing, Business Administration, or a related field.
- Proven experience in marketing, customer relationship management, and operations/front desk in a hospital or clinic setting.
- Strong understanding of digital marketing channels, social media platforms, and content creation.
- Excellent communication and interpersonal skills with a customer-centric approach.
- Proficiency in CRM software/tools and ability to analyze customer data for insights.
- Exceptional organizational skills and ability to multitask in a fast-paced environment.
- Attention to detail and commitment to providing an exceptional patient experience.
- Knowledge of dental terminology and procedures is a plus.

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Al Satwa: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Marketing: 1 year (preferred)
- marketing executive: 1 year (preferred)
- clinic: 1 year (preferred)

Application Deadline: 30/06/2023



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