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Holiday Home Coordinator
6 months ago
**Position Summary**:
The Holiday Home Coordinator will be responsible for managing the day-to-day operations of our holiday homes, ensuring a seamless experience for our guests. This role involves coordinating reservations, overseeing property maintenance, managing guest relations, and working closely with various service providers to maintain high standards of quality and service.
**Key Responsibilities**:
- **Guest Relations**:
- Handle all guest inquiries, reservations, and bookings.
- Provide exceptional customer service and respond promptly to guest requests and complaints.
- Ensure a smooth check-in and check-out process.
- **Property Management**:
- Coordinate with housekeeping and maintenance teams to ensure properties are clean, well-maintained, and ready for guests.
- Conduct regular inspections of properties to ensure they meet quality standards.
- Manage inventory of supplies and amenities, ensuring properties are well-stocked.
- **Reservations and Booking Management**:
- Update and manage booking calendars across various platforms.
- Maximize occupancy rates and revenue through effective pricing and promotional strategies.
- Process payments and manage financial transactions related to bookings.
- **Communication and Coordination**:
- Act as the main point of contact for guests, property owners, and service providers.
- Coordinate with external vendors and contractors for maintenance and repair work.
- Communicate effectively with team members to ensure smooth operations.
- **Administrative Duties**:
- Maintain accurate records of bookings, guest interactions, and property maintenance.
- Prepare and submit reports on property performance and guest feedback.
- Assist in developing and implementing operational policies and procedures.
**Qualifications**:
- Previous experience in hospitality, property management, or a related field.
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Proficiency in using booking management software and other relevant tools.
- Ability to work independently and as part of a team.
- Flexibility to work weekends, holidays, and respond to after-hours emergencies.
- Knowledge of local area attractions and services is a plus.
- A degree in Hospitality Management, Business Administration, or a related field is preferred.
**Personal Attributes**:
- Attention to detail and a high standard of quality.
- Problem-solving skills and the ability to handle stressful situations calmly.
- Friendly and approachable demeanor.
- Strong work ethic and a proactive attitude.
Pay: AED5,000.00 - AED8,000.00 per month
Application Question(s):
- Year's of experience in Holiday Home Coordinator?
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