Customer Service Representatives- Arabic Speakers
2 weeks ago
Key Responsibilities and Duties:
Customer Service & phone skills
- Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
- Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
- Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
- Act as a point of contact between field staff and customer to assist customers in emergency situations
- Document all call information according to standard operating procedures
Resolutions and escalations
- Take ownership of customers issues and follow problems through to resolution
- Escalating queries and concerns via immediate report to the supervisor/manager including any critical system/app failures.
- Must be Keen to learn new market technology and a general know how of mobility industry
- Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
- Coordination with operations team including Operations Executive, driver’s, team lead etc for better service on time to the Customers
- Assist customers on any channel assigned by the team leader or supervisor.
Qualifications:
- Diploma or University Degree in Business, Communications, and Marketing discipline
- Experience in the mobility/Transportation industry/ e-commerce
- 2 years of Call center or customer service experience is a MUST
- Arabic is mandatory
- Tech Savvy (Basic system and software knowhow, Helpdesk ticketing system, reporting system, CRM system)
**Language**:
- Arabic (required)
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