Call Center Agent

7 months ago


Dubai, United Arab Emirates Mccone Properties Full time

**About the Role**

**Key Responsibilities**
- Customer Service: Provide exceptional customer service by answering incoming calls, addressing customer inquiries, and resolving issues promptly and professionally.
- Inbound and Outbound Calls: Handle both inbound and outbound calls to assist customers, answer questions, and provide necessary information.
- Product Knowledge: Maintain a thorough understanding of the company's products, services, and procedures to assist customers effectively.
- Problem Resolution: Identify and address customer concerns, complaints, and issues, ensuring swift resolution and customer satisfaction.
- Documentation: Accurately record and document all customer interactions and information in the CRM system.
- Quality Assurance: Adhere to established call center procedures and quality standards to maintain a high level of service.
- Flexibility: Be open to working scheduled shift hours to accommodate the needs of the business and ensure excellent customer service at all times.
- Team Collaboration: Collaborate with team members, supervisors, and other departments to resolve customer issues and share best practices.
- Adherence to Scripts and Guidelines: Follow call center scripts, procedures, and guidelines while maintaining a courteous and professional demeanor.

**Qualifications**
- At least two years of experience in a call center agent role.
- American English accent with excellent communication skills. Previous experience working with North American companies is a MUST.
- Excellent problem-solving and interpersonal skills.
- Strong customer service orientation and problem-solving skills.
- Ability to adapt to a flexible work schedule, including evenings and weekends.
- Proficiency in using call center software and CRM systems.
- High school diploma or equivalent; additional education or certifications in customer service or a related field is a plus.
- Patience, empathy, and a customer-centric approach to service.
- Strong attention to detail and accuracy in documenting client interactions.
- Flexibility to work in shifts, including weekends and evenings.

**Benefits**
- Competitive salary and bonus structure.
- Health insurance.
- Ongoing training and professional development opportunities.
- Collaborative and inclusive work environment.
- Flexible work hours to accommodate your schedule.

**Salary**: AED49,672.00 - AED53,093.00 per year

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)


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