Telecaller
5 months ago
Job Overview
Key Responsibilities
- Make outbound calls to potential and existing clients to promote travel services and packages.
- Answer incoming calls from clients, addressing their queries and providing information.
- Understand client requirements and recommend suitable travel packages.
- Assist clients with booking reservations, cancellations, and modifications.
- Maintain accurate records of customer interactions and transactions.
- Follow up with clients to ensure satisfaction and encourage repeat business.
- Stay informed about the latest travel deals, promotions, and industry trends.
- Provide exceptional customer service, addressing any issues or concerns promptly and professionally.
**Requirements**:
- Bachelor's degree
- Previous experience as a telecaller or in a similar customer service role is preferred.
- Excellent verbal communication and listening skills.
- Strong persuasive and negotiation abilities.
- Ability to handle customer objections and resolve issues effectively.
- High level of patience and empathy.
- Ability to work in a fast-paced environment.
- Ability to speak English.
- Hindi speaking is a plus.
**Benefits**:
- Competitive wage and performance-based incentives.
- Opportunities for career advancement.
- Travel discounts and perks.
- Comprehensive training and development programs.
Pay: AED3,000.00 - AED5,000.00 per month
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