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Telecaller - Arabic Restaurant
3 weeks ago
Roles & Responsibilities:
- Make outbound calls to potential customers for reservation confirmations, special promotions, or feedback collection.
- Handle inbound calls from customers, providing information about the menu, reservations, and answering inquiries.
- Take and manage reservations over the phone, ensuring accurate recording of details.
- Coordinate with the restaurant staff to update reservation schedules and availability.
- Receive and process food orders over the phone, ensuring accuracy and completeness.
- Provide information about the menu, specials, and any promotions to encourage upselling.
- Ensure a high level of customer service by being polite, professional, and attentive during all interactions.
- Handle customer feedback and complaints effectively, escalating issues when necessary.
- Keep accurate records of customer interactions, reservations, and orders.
- Provide reports to management regarding customer feedback, preferences, and trends.
- Collaborate with the kitchen, serving staff, and management to ensure seamless communication and efficient service.
- Collaborate with other telecallers and restaurant staff to maintain a cohesive and well-coordinated team
- Able to speak both Arabic & English
- Very Friendly
**Salary**: AED1,500.00 - AED2,500.00 per month
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