Rc Rak, Al Wadi Desert Assistant Duty Manager

4 weeks ago

Ras alKhaimah, United Arab Emirates Marriott International, Inc Full time

**Additional Information**
**Job Number**24178788
**Job Category**Rooms & Guest Services Operations
**Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and spe

  • Rc Rak Al Wadi Desert, Recreation Activities Officer

    2 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24161650 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - To conduct and lead...

  • Rc Rak Al Wadi Desert, Bartender

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24177552 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Prepare drink orders for guests...

  • Rc Rak Al Wadi Desert, Assistant Restaurant Manager

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24177592 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Ensure staff is working together as...

  • Rc Rak, Al Wadi Desert Experience Concierge

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24178793 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Rc Rak Al Wadi Desert, Laundry Attendant

    2 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24163767 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Operate and monitor washing, dry...

  • Rc Rak, Al Wadi Resort Assistant Duty Manager

    3 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24146398 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Rc Rak, Al Wadi Resort Assistant Duty Manager

    2 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24168179 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Rc Rak Al Wadi Desert, Call Center Agent

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24178778 **Job Category**Reservations **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and...

  • Rc Rak, Al Wadi Lifeguard

    5 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23153420 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Use appropriate...

  • Rc Rak, Al Wadi Administrative Assistant to The

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24183268 **Job Category**Administrative **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Enter and retrieve information contained in...

  • Rc Rak, Al Wadi Hostess

    2 days ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24199460 **Job Category**Food and Beverage & Culinary **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Greet guests and determine the...

  • Rc Rak, Al Wadi Plumber

    5 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24089198 **Job Category** Engineering & Facilities **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Fix minor plumbing...

  • Rc Rak Al Wadi Desert, Front Desk Agent

    4 weeks ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24178807 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins by...

  • Rc Rak Al Wadi Desert, Front Desk Agent

    2 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24168195 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Rc, Rak Al Wadi Stewarding

    5 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24092749 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our Utility Cleaners...

  • Rc Rak Al Wadi Desert, Commis I-pastry

    3 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24156767 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Prepare breads and pastries,...

  • Rc Rak, Al Wadi F&b Cashier

    6 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23027221 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just...

  • Rc Rak, Al Wadi Electrician

    5 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24089205 **Job Category** Engineering & Facilities **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assemble, install, test,...

  • Rc Rak, Al Wadi Storekeeper

    5 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24083550 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Rc Rak, Al Wadi Storekeeper

    5 months ago

    Ras al-Khaimah, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24028191 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...