Quality Manager I Al Futtaim Health I Healthcare

6 months ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the Role**:
Quality Department overview and Leadership, Policies, Procedures, and Database Management, Strategic Support and Performance Improvement, Accreditation Excellence, Committee Facilitation and Quality Review.

**What you will do**:
1. Department Leadership and Oversight:

- Champion optimal and effective patient safety practices to HealthHub colleagues, patients, and their families.
- Drive and support Quality department activities, emphasizing data management, precise analysis, and evidence-based decision-making.
- Spearhead the identification, definition, monitoring, and implementation of Quality improvement initiatives and Patient Safety activities across HealthHub departments.
- Utilize a sophisticated trigger system to identify potential morbidity cases, conduct comprehensive clinical evaluations, and collaborate with departmental directors for review and feedback.
- Conduct rigorous data validation for new performance measures and criteria.
- Lead the seamless introduction of new technologies.
- Take an active role in planning and coordinating quality week and associated activities.
- Ensure the timely submission of required quality indicator data/reports.

2. Policies, Procedures, and Database Management:

- Contribute significantly to the development of policies and scope of work across all HealthHub divisions.
- Oversee the policy and procedure database meticulously, managing new policies, revisions, and reviews for formatting and circulation.
- Maintain and update the Quality database, ensuring meticulous indexing and numbering of policies.
- Play a pivotal role in implementing and maintaining technical guidelines and frameworks for evaluating the quality of care.

3. Strategic Support and Performance Improvement:

- Provide strategic guidance and day-to-day coordination for medical, clinical, and support service staff to implement effective monitoring systems.
- Actively support Quality committee activities and specific agenda items, elevating the overall quality standards.
- Extend support for management and review processes related to safety and environmental issues within HealthHub services.
- Coordinate, prepare, and present detailed and accurate quality reports and visual presentations for director review.
- Lead the design and implementation of high-impact performance improvement projects.
- Facilitate and coordinate performance improvement activities within assigned departments, utilizing advanced tools and methods.

4. Accreditation Excellence:

- Take a leadership role in the accreditation process by coordinating specific chapters or standards.
- Effectively communicate relevant information from quality activities to committees, accreditation teams, and impacted departments.
- Ensure Health Hub’s continuous compliance with and adherence to accreditation standards in assigned areas, aiming for a 90% compliance rate during accreditations.

5. Committee Facilitation and Quality Review:

- Facilitate meetings, forums, focus groups, and workshops, showcasing strong leadership and organizational skills.
- Oversee committee activities, including terms of reference development, distribution of inclusion and exclusion memoranda, scheduling, and minute preparation.
- Actively serve on assigned committees and participate in departmental meetings and activities to enhance the department's integrity and professional reputation.
- Lead the development and implementation of in-depth case reviews for quality improvement activities.
- Maintain mortality and morbidity databases, providing vital physician performance-related data.
- Conduct focused reviews of clinical performance and actively contribute to the identification and quantification of problems affecting quality and safety.

6. Proactive Response and Confidentiality Assurance:

- Ensure timely responses to changes in legislation, healthcare trends, and government directives impacting HealthHub's ability to provide care.
- Uphold the highest standards of confidentiality regarding information accessed during work at HealthHub.

7. Staff Sa

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