Unit In-charge I Al Futtaim Health I Healthcare

5 months ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**OVERVIEW OF THE ROLE**:
The Unit In-charge is to assume responsibility & accountability for leading and managing clinic operations.

**WHAT YOU WILL DO**:
**Budget and Supplies**:

- Develops, monitors and analyzes budget and financial information and utilizes all resources in an effective and economical manner.
- Develops the clinic administrative guidelines, benchmarks, and anticipated scope of services.
- Monitors the purchasing system appropriately to keep track of vendors and stock levels.
- Monitors the clinic activities through the use of the Healthcare Management System.
- Manages the implementation and practice of third party payer's guidelines; adjusts, in coordination with Physician Group administration, clinic billing procedures accordingly.
- Responsible for being up-to-date and knowledgeable with regard to diagnostic and procedure coding, and how it affects reimbursement.
- Reviews and updates forms used within the practice. Standardizes when possible.
- Reconciles petty cash with cash paid receipts, follows policy with respect to petty cash.
- Determines best approach to dealing with managed care plans and over the counter collections for those plans as well as self-pay patients. Complies with contractual terms agreed to by contract.

**Staffing**:

- Develops and implements staffing standards for clinic programs with effective, economical use of resources. Monitors staffing and attendance in compliance with standards.
- Supervises, hires, transfers, promotes, assigns, rewards, counsels, disciplines and discharges appropriate employees of the clinic according to the policies and procedures.
- Develops and monitors clinic standards. a. Proposes options for solving staffing problems that are within acceptable parameters and utilizes appropriate resources. b. Determines priorities of clinic activities based on available resources and commonly accepted standards.
- Monitors attendance of clinic staff.

**Legal Issues**:

- Monitors all legal aspects of clinic operations to ensure compliance with local & federal regulations.
- Maintains a system of confidentiality according to Health System's policies and procedures.
- Develops and implements policies and procedures to meet state and federal regulations.
- Assures compliance with corporate compliance policies.

**Standards & Reporting**:

- Develops & Monitors standards and provides systems to monitor and evaluate physician functions and assumes responsibility for designing methods to improve functions.
- Implements system to document and communicate standards which includes policies, procedures and protocol.
- Oversee the documentations and reporting to, Operations director, Medical director, Revenue Cycle manager etc. on clinic data like:

- Incident (patient, employee, guests, physician) within 24 hours.
- Quality Assessment and Improvement Activities. (As required by Health System)
- Employee competence through performance evaluation (maintains notes regarding performance quarterly to assist with annual evaluation).
- Project Activity as per project plans
- Reviews budget variances. (Daily and monthly reviews revenue and expense budget variances and develops an action plan.)
- Issues affecting clinic productivity and effectiveness. (Monitor daily and report if appropriate.)

**Patient Relations**:

- Identifies and understands customers of the clinic & formulates and monitors working relationships which adhere to the customer standards.
- Advises the physicians with the development activities associated with building a successful physician patient practice.
- Works with the Medical Director with the implementation of Healthcare System policies and procedures.
- Identifies and maintains a professional working relationship with all internal and external customers.
- Routinely interacts with customers to maintain awareness of needs and satisfaction of service provided.
- Fosters teamwork within clinic, as well as system wide.
- Oversee the clinic's patient complaint policy and takes appropriate action where required.

**Projects**:Identifies and participates in

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