Operations Manager: Hospitality: Middle East

9 months ago

UAE, United Arab Emirates Antal International Full time

As the Operations Manager for a leading brand in the Middle East, you will play a pivotal role in overseeing and managing the daily operations of restaurant locations across the region.

**Key Responsibilities**

**Operational Excellence**
- Develop and implement robust operational strategies and procedures tailored for the Middle East market
- Enhance efficiency, productivity, and customer satisfaction across all restaurants
- Monitor and analyse region-specific and international key performance indicators (KPIs) to identify areas for enhancement and execute targeted action plans
- Ensure strict adherence to company policies, procedures, and standards
- Meticulous compliance with food safety and hygiene regulations in the Middle East
- Conduct regular meticulous inspections and audits to ensure unparalleled quality control and consistency

**Team Leadership**
- Recruit, train, and effectively manage restaurant managers and staff members while considering the cultural dynamics of the Middle East region
- Provide continuous coaching, constructive feedback, and comprehensive performance evaluations to foster a high-performing team culture
- Cultivate a harmonious work environment that encourages collaboration, boosts morale, and focuses on the holistic development of employees
- Address employee concerns promptly and professionally, leveraging cultural sensitivity

**Financial Mastery**
- Develop and manage annual budgets for each location, considering economic variations within the Middle East market
- Analyse and interpret financial reports to track sales, expenses, and profitability
- Strategically implement cost control measures specific to the Middle East landscape to optimise operational efficiency and minimise wastage
- Identify lucrative revenue growth avenues, align with Middle Eastern consumer preferences, and execute strategies to boost sales and customer engagement

**Elevated Customer Experience and Brand Adherence**
- Ensure consistent delivery of exceptional customer service across all restaurants, aligning with the cultural norms and preferences of the region
- Vigilantly monitor and act upon customer feedback to address concerns and elevate guest satisfaction, upholding the brand's reputation
- Collaborate closely with the marketing team to support region-specific promotional activities and maintain the brand's image

**Seamless Communication and Cross-functional Collaboration**
- Maintain fluid communication channels with restaurant managers, staff, and other key stakeholders, considering diverse cultural communication norms
- Collaborate synergistically with cross-functional teams such as marketing, supply chain, and human resources, effectively contributing to achieving regional company objectives
- Actively participate in meetings, specialised training sessions, and relevant conferences to stay abreast of international and region-specific industry trends and best practices that resonate with the Middle Eastern market

**Requirements**:

- Bachelor's degree in hospitality management, business administration, or a related field (or equivalent experience)
- Expertise in restaurant operations management
- Understanding of the Middle East market

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