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1 month ago

Dubai, United Arab Emirates Sofitel Dubai The Palm Full time

Company Description

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.

**Job Description**:

- To meet and greet all guests as they arrive and depart the First Class Lounges
- Ensure guests are entering the correct lounges with understanding boarding passes.
- Ensure guests are dressed to an appropriate standard in the lounges
- Handing over to other departments VIPs checking and any additional relevant information or request to ensure smooth customer experience.
- Explain airport and lounge facilities to guests and answer any questions, including applicable flight information.
- Ensure, apply, and respect grooming, performance and conduct standards at all times.
- Assist with any additional dutuies required by management/Qantas
- Attend staff meetings and training sessions as required.
- Meet & Greet customers at kerbside and assist with their luggage to the check in suite

**Qualifications**:

- Previous experience in a customer service role, preferably in a fast-paced environment.
- Exceptional interpersonal and communication skills.
- Impeccable grooming and professional appearance.
- Strong attention to detail and ability to multitask effectively.
- Ability to remain calm and composed in high-pressure situations.
- Physical ability to stand for extended periods and lift/carry heavy objects.
- Flexibility to work evenings, weekends, and holidays as required.