Collection Officer

2 weeks ago


Dubai, United Arab Emirates Najoom Al Thuraya Security Control Services L.L.C Full time

**Job Summary**:
The Collection Officer will be responsible for monitoring and maintaining assigned accounts, contacting customers to secure payment, and providing customer service regarding collection issues. This role requires maintaining a high level of professionalism while managing sensitive information and communicating effectively with customers to achieve payment resolutions.

**Key Responsibilities**:

- Monitor and manage assigned accounts to identify outstanding debts.
- Negotiate payment plans and settlements with customers while adhering to company policies and regulations.
- Record and update account status and financial data accurately in the database.
- Resolve billing and customer credit issues by coordinating with other departments.
- Prepare and send reminders and demand letters to delinquent accounts.
- Achieve collection targets and goals as set by the Collections Manager.
- Provide exceptional customer service and maintain positive relationships with customers.
- Comply with laws and regulations related to debt collection.
- Report progress of collections and any issues encountered to the Collections Manager.

**Qualifications**:

- High school diploma or equivalent.
- Proven experience in collections or a related field.
- Strong communication and negotiation skills.
- Ability to handle sensitive information with discretion and professionalism.
- Proficient in MS Office and Excel software.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.

**What We Offer**:

- Competitive salary and benefits package.
- A supportive and dynamic work environment.
- Opportunities for professional growth and development.

**Salary**: AED2,000.00 - AED4,000.00 per month

Application Question(s):

- Do you have valid UAE driving License


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