Wellness Counselor

Responsibilities and Duties

**Sales and Profitability Achievement**
- Responsible to drive overall centre sales to ensure it exceeds daily, monthly, and yearly targets.
- Accountable for generating revenue for all the categories in centres viz; Slimming, Beauty, Laser & Dermat
- Strive to increase profitability by keeping expenses in check without compromising service quality levels of VLCC.
- Effectively communicate financial and individual performance to the team
- To ensure increase in new client’s portfolio as per the agreed KRA and assigned target.
- To partner with centre head and ensure that centre achieve the top line as per the business plan.
- To ensure to have a solid inside sales & leads generation that exceeds sales goals.
- To ensure that sales funnel is always full of qualified leads and prospects.
- To ensure that leads to footfall conversion is above 80%
- To ensure every walk-in is converted into prospective clients with appointments.

**Financial Reports**
- To ensure to have accuracy of all financial and operational data which is maintained & reported from the centre.
- Daily sales report and expenses report to be shared with corporate finance team.
- Opening and closing of centre Cash report and daybook to be shared with finance.
- Monthly Incentive and cash advances payout report to share with corporate finance team.
- Be familiar with all types of reports generated from Center when due.
- Be proficient in ERP, its various processes, reports and directives from IT department.

**Footfall to Conversion**
- To personally, interact with all the customer who visit the centre. To perform initial screening after thorough understanding of the customers’ requirements
- To perform necessary pre-work like customer profiling, segmenting and accordingly promoting suitable services
- To understand & analyse lifestyle, dietary and health status of the customer. Customize program that meets their needs.

**Client Complains and Resolution**
- To ensure every customer complaint is address proactively, especially those with slow progress or not getting expected results.
- To proactively study the root cause of the complaints
- To discuss the concerns/complains with the respective department head.
- To ensure and follow escalation matrix for refunds in fair compliance of VLCC SOP as follows: At centre level - 2 days, where.
- Support office (corporate) intervention is required - 7 day.

**Event Management**
- To conduct in-house events in coordination with centre head / corporate marketing team
- To explore opportunities to partner with new local communities / corporates to conduct VLCC events min 2 Events per month.
- To participate in planning and executing sales events in the centre in coordination with the Centre Head Reports
- To ensure all leads are updated accurately on Palms daily.
- Reports are accurately prepared and shared to corporate team.
- To ensure discounts and pricing is discussed with the centre head while closing a lead, to ensure minimum negotiation.
- To record all data for every sales transaction in CLM
- To ensure after sale services are met as per the VLCC SOPs and ensure regular post sales contact with clients to ensure satisfaction on service.

**Salary**: From AED7,000.00 per month