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Quality Assurance Lead

5 months ago

UAE, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**
The primary focus of the role will be to develop and support process expertise on logistics business processes encompassing freight, warehouse, finished vehicles, general transport, passenger transport and relocations.

**What you will do**
- Accountable for overarching framework design for how operating processes are captured, reviewed and deployed, creating an efficient delivery pipeline that engages people throughout each stage to drive buy in and accountability
- Facilitated strategic planning to determine macro and micro-SWOT analysis, devise long-term & short-term goals, define objectives, roadmaps and KPIs based on the organization’s strategic directions.
- Implement the metrics and manage the performance non-conformities
- Facilitate the business functions to define objective aligned with ISO and set goals and targets that measure and deliver quality
- Document the process flow and detailed standard operating procedures & E-Learning. Implement SOPs across the functions and ensure regular reviews of the process for necessary updates
- Continuous review of front-end business and core processes to identify opportunities for digitization and implementing changes in operations to make it more efficient, effective whilst strengthening the risk management and compliance
- Define, manage checks and measure processes for ensuring adherence to operating standards
- Baselining using data and analyse and demonstrate quantifiable improvements in performance, productivity, revenue, cost, utilisation or quality
- Identify and inform management of process efficiency opportunities and propose solutions
- Devise training and development plans for associates relating to quality assurance compliance and new regulations and logistics functional workstreams
- Create training guidelines and demo trainings for customers and associates

**Required skills to be successful**
- A Data Science or Computer Engineering University Degree is preferred.
- Minimum 5 years’ overall experience in a multinational environment in logistics, manufacturing or food industry
- Well versed in Power BI, Power App and Power Automate
- Microsoft certified in Alteryx, Azure, Dataverse

**About the team**
Reporting to the Head of Customer Solutions, Marketing and Quality and will support the logistics business such as freight, warehouse, finished vehicles, general transport, passenger transport and relocations.

**What equips you for the role**
- Highly skilled in operational process planning and execution, with clear examples of leading operational teams in the planning and delivery of continuous improvement backlogs (+ training functions desirable)
- Commercial acumen, clear strategic thinking and ability to create buy-in and influence all work levels (senior stakeholders and operations cross functional teams)
- Analytical, Process oriented, good communication skills, exposure technological automations or super user with knowledge in SAP/ Cargowise inbound and outbound process.
- The job holder should have strong documentation ability in development of policies and procedures.
- Ability to learn new technologies

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust