Aircraft Charter Broker

3 weeks ago

Dubai, United Arab Emirates ACC Aviation Full time

**ACC**:
ACC serves clients across the globe, in all aspects of aircraft charter, leasing, and interiors.

From scheduled fleet support and emergency response, to executive and group travel, we provide comprehensive solutions through our global resources, delivering flight operations of the highest standard on behalf of our clients and airline partners.

ACC is proud to have achieved a Top 100 ranking in the Sunday Times International Track Report for fastest growing companies by International sales.

**Purpose of the Job**:
The main purpose of the role is to support the charter clients and prospects in providing a first-class customer service, delivering competitive charter quotations and managing charter flights. The role encompasses managing all aspects of charter flights from initial enquiry, to contract to post-flight operational support as well as being responsible for the acquisition, growth and retention of clients

**Main Duties and Responsibilities**:

- Act as broker on charter enquiries, sourcing solutions to find the best solution to meet customer needs and actively manage fixtures.
- Carry out business development and marketing to existing and new prospect customers including telephone, sales meetings and e-marketing to promote both ACC Charter and ACC to achieve business development objectives
- Carry out account management activities with existing clients and business development activity aimed at new prospect growth
- Develop a network of suppliers to our charter offering and grow our knowledge of operator options to support our business growth
- Deliver a consistent first-class customer experience in all phases of the business.
- Assist with the management of existing charter contracts, including:

- Monitoring flights and calling airline operations to check flight departures.
- Completing the flight watch system
- Assisting with ad hoc reports and analysis.
- Ensure that the company CRM database is updated on a regular and consistent basis to maintain and grow company data and market intelligence. This will include contacting companies and updating contacts and accounts in the system to ensure our marketing reaches the right people.
- Broker charter enquiries out of office hours as part of the duty team
- To be part of the duty rota system we operate, maintaining a 24hr a day service, 7 days a week. Responsibilities on duty are twofold:

- Answer incoming calls, reacting and actively pursuing business opportunities.
- Monitor current operations to make sure they are running smoothly and maintaining our position as the intermediary.
- Create and produce contracts and documents from our standard templates
- Continue to develop your knowledge of the aviation industry and commercial understanding
- Carry out ad hoc duties and provide support to the team as required to ensure the delivery of bookings and sustain activities to support the growth and development of the Charter team and the company

**Knowledge, Skills and Attributes**:

- 1-2+ years charter broking or relevant travel industry experience
- Excellent understanding of current markets both in operators and clients
- Highly target driven individual, motivated to ‘Win’ business
- Commercial awareness, with the ability to negotiate and influence
- Customer and results orientated with first rate people skills
- Good written and verbal communication skills
- Excellent IT skills with a knowledge of Microsoft Word, Excel and Outlook and the ability to learn and develop the functionality of a new system
- Excellent time management skills to ensure rigorous contract and project deadlines are met
- Have a flexible approach working in a team environment
- Precise and accurate data entry, with an attention to detail

For this role you must have the right to live and work in the UAE

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