Admin Assistant

4 weeks ago

Abu Dhabi, United Arab Emirates Aspen Heights British School Full time

**Description**

**Job Description**:
Position Details

Position Title

School Administrator

Department

Administration

Report to (Title):
Principal & Co-Heads of Admissions, ISP Middle East

Direct Reports:
Indirect Reports:
Aspen Heights British School (AHBS) is a truly inclusive school based on the outskirts of Abu Dhabi. We are proud of our inclusive ethos and our commitment to ensuring all children are provided with personalised learning experiences and the proper support to ensure they can make progress in learning in all areas.

Core Purpose:
The main purpose of the role of School Administrator is to maintain efficient communication with parents. This role requires the incumbent to manage and develop school communication channels to ensure current school information is available to new and existing parents. The School Administrator is also responsible for managing and organising the school transport system, including liaising with parents with regards to the school transport.

Main Responsibilities:

- Be the ‘face of Aspen’ as family liaison officer
- Maintain effective communications with existing parents, handling queries and being the liaison between other school personnel and departments
- Maintain open lines of communication to existing parents to ensure their concerns, complaints and compliments feedback are handled effectively, efficiently and in a timely manner
- Organize parent/community events in order to engage parents in school activities and celebrations and support the school’s parent engagement activities
- Manage and continuous development of the school communication channels, such as newsletters, to ensure the school’s parent population is fully aware of the school's activities as a key driver of customer/student retention
- Identify and anticipate the needs and requirements of new and existing parents
- Ensure that the School Principal and relevant staff are regularly informed of problems or unusual matters of significance
- Liaise with regional IT support to ensure the pupil database is up to date and accurate, setting up parent’s evening, ECA’s booking and teachers and pupils allocation on engage
- Organise transport systems in the school, liaising with families and the transport company to ensure the safety of our children, and compliance in all areas
- Translation of letters from English to Arabic and vice versa
- Ensure the school policies, procedures, and codes of conduct are followed at all times
- Initiate effort and energy beyond the typical workday, where the tasks require additional commitment
- Perform other duties as requested by direct & dotted reporting line managers / supervisors

Health and Safety
- Emphasizes the importance of safety in all areas of the curriculum, communicating to the pupils the importance of a responsible attitude towards personal safety, the safety of others and respect for Aspen Heights British School’s property and equipment
- Safeguard Aspen students
- Take all necessary and reasonable precautions to protect students, equipment, materials, and facilities
- Assist in implementing all policies and rules governing student life and conduct
- Ensure that, all the necessary health and safety rules and procedures are being followed
- Maintain an awareness of all the health and safety measures to be taken when in school

Communication & Working Relationships

Internal

Staff

Student

External

Parents

Vendors

Knowledge & Skills

Minimum Educational Qualifications Required for the Role

Bachelors degree

Minimum Years of Experience Required

2 years school experience

Language Skills

English is mandatory

Arabic is Mandatory

Special Skills and Abilities

Competencies:

- Excellent communication skills and command of the English language, in spoken and written form
- Telephone etiquette training (Added advantage)
- Customer Service Training (Added advantage)
- Willing attitude to be a part of the school team
- Strong sense of professionalism
- Safeguarding and welfare of children
- A collaborative team-player with excellent interpersonal skills
- Behavior management
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Excellent organizational skills and ability to prioritize workload
- Excellent interpersonal and communication skills, in person, telephone and written
- Excellent Customer Service Skills, with the ability to use discretion, patience, tact and respect for confidentiality.
- Ability to remain calm, composed and flexible within a busy and demanding environment
- Ability to work effectively within a team and on own initiative
- Ability to undertake a wide range of clerical, administrative and general duties
- Must be accurate in recording details and make full use of the Schools Management Systems
- Integrity and confidentiality to be maintained at all times
- Show loyalty and commitment to school
- Smart and presentable
- Ability to deal positively with children, paren

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