IT Service Analyst

17 hours ago


Dubai, United Arab Emirates Finesse Global Full time

To ensure optimum availability of assigned IT Services by implementing monitoring and controls.
- Troubleshooting, debugging, and timely resolution of reported problem. Technical glitches are reported to vendors and regular follow-up till resolution.
- To ensure timely update of bug fixes and releases by following approved change and release management processes.
- To ensure safety, security and integrity of enterprise data.
- ITIL certification
- Certification in Application and Database Technology
- 5+ years of experience in supporting digital channels in banking domain.
- To ensure satisfactory audit ratings through strict adherence of policies, processes and procedures.
- Prepare and submit KPI, KRI, and IT Services availability reports.
- To participate in the annual IT Budget process.

**Heterogeneous Technology Environment**
Databases (MS SQL) : 2 versions
Oracle Database : 1 version

Web Servers : Websphere, IIS, and Tomcat

Applications supported : 44

Business Critical Application : 18

**Salary**: AED12,000.00 - AED16,000.00 per month

**Experience**:

- IT Service: 5 years (required)

License/Certification:

- ITIL (required)


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