Head of Operations
3 weeks ago
Responsible for leading the "Guest Services, Call Center and VIP coordination" team to exceed the expected levels of performance
- Ensures that all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) defined for the clients, are met, or exceeded.
- Performs the root cause analysis for non-achievement of SLAs. KPIs to develop and to execute remedial solutions.
- Manages all operations staff and ensures that they are adequately trained and equipped to deliver client service.
- Reviews and analyzes performance reports against targets with team leaders.
- Manages performance of individuals and teams through effective performance management techniques, career planning strategies and sharing of best practices.
- Mentors and ensures smooth induction of new hires in the process.
- Works closely with HR to ensure high employee morale and retention initiatives
- Exemplifies the company’s vision, mission, and values.
- Monitor the patient experience levels and work with clinical and non-clinical teams to improve the experience.
- Communicates effectively with other departments, business units and management.
- To maintain and to ensure patient & employee confidentially.
- Ensures compliance with policies and procedure.
Sets an example of best working practices for all employees
- Responsible for leading the "Guest Services, Call Center and VIP coordination" team to exceed the expected levels of performance
- Ensures that all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) defined for the clients, are met, or exceeded.
- Performs the root cause analysis for non-achievement of SLAs. KPIs to develop and to execute remedial solutions.
- Manages all operations staff and ensures that they are adequately trained and equipped to deliver client service.
- Reviews and analyzes performance reports against targets with team leaders.
- Manages performance of individuals and teams through effective performance management techniques, career planning strategies and sharing of best practices.
- Mentors and ensures smooth induction of new hires in the process.
- Works closely with HR to ensure high employee morale and retention initiatives
- Exemplifies the company’s vision, mission, and values.
- Monitor the patient experience levels and work with clinical and non-clinical teams to improve the experience.
- Communicates effectively with other departments, business units and management.
- To maintain and to ensure patient & employee confidentially.
- Ensures compliance with policies and procedure.
Sets an example of best working practices for all employees
Bachelor’s degree/ Masters (preferred) in relative field
Minimum 10 years’ experience in a hospital/medical center and
in a similar role.
- Technical and Functional Expertise
- Understanding the Business
- Strong analytical and problem-solving skills.
-
Operations Head
7 months ago
Sharjah, United Arab Emirates Helen & Sons Business Consultancy FZC Full time**Job Title: Operations Head** **Job Overview**:The Operations Head will be responsible for overseeing and managing the day-to-day operations of the company. This role requires a dynamic individual with expertise in both Public Relations (PRO) and Human Resources (HR) functions. The Operations Head will play a crucial role in ensuring efficient coordination...
-
Head of Operations
2 months ago
Sharjah, United Arab Emirates The Emirates Group Full timeJob Purpose: Alpha Flight Services specialises in Flight Catering services and is part of dnata, one of the world’s leading air services provider for ground handling, cargo, travel and catering services, currently operating in more than 35 countries. As a **Head of Operations **, you will report to the Managing Director, have overall responsibility but...
-
Operation Head
7 months ago
Sharjah, United Arab Emirates Huber Technology Full timeOperation Head - waste water treatment **Qualification**: - Degree in Mechanical/Process/Industrial/Environmental Engineering - Minimum 8 years experience in the field of operation/project management at a manufacturing company - Minimum 4 years experience in the Leading team. - UAE Driving License is mandatory. **Skills**: - Effective interpersonal...
-
Operations Head
7 months ago
Sharjah, United Arab Emirates Mena Water Technology Full time**Job description - Operations Head - Waste Water Treatment** **Essential Duties And Responsibilities**: - Manage operational department, including projects with installation/service and production. - Oversees operational systems, processes and infrastructure while looking for opportunities of improvement or revision. - Anticipates and tracks operational...
-
Head of Operations
7 months ago
Sharjah, United Arab Emirates Big Bad Wolf Sharjah Full timeWe are seeking a seasoned and results-oriented **Head of Operations** to lead our retail operations with a strong focus on supply chain and warehouse management. You will be responsible for overseeing all aspects of our inventory control, distribution, and logistics, ensuring efficient product flow from supplier to store shelves. This role requires a...
-
Operations Head
4 weeks ago
Sharjah, United Arab Emirates Big Bad Wolf Sharjah Full time**Responsibilities**: - Oversee and manage daily operations across multiple departments, ensuring efficiency, quality, and compliance. - Develop and implement operational strategies to align with the company’s long-term goals and objectives. - Monitor key performance indicators (KPIs) and ensure that departmental targets are consistently met. - Identify...
-
Head of Operations
2 months ago
Sharjah, United Arab Emirates Talent Pal Full timeJob Purpose: Alpha Flight Services specialises in Flight Catering services and is part of dnata, one of the world’s leading air services provider for ground handling, cargo, travel and catering services, currently operating in more than 35 countries. As a **Head of Operations **, you will report to the Managing Director, have overall responsibility but...
-
Head Barista
3 weeks ago
Sharjah, United Arab Emirates The House of Torrija Cafe Full time**Hiring Head Barista For Coffe Shop At Al Jada, Sharja**h **Salary : 3000 AED** **Requirements**: Barista Certificate or 2 Years Experience Speaks English Pay: AED3,000.00 per month Application Deadline: 28/09/2024
-
Head Barista
4 months ago
Sharjah, United Arab Emirates The House of Torrija Cafe Full time**Hiring Head Barista For Coffe Shop At Al Jada, Sharja**h **Salary : 3000 AED** **Requirements**: Barista Certificate or 2 Years Experience Speaks English Pay: AED3,000.00 per month **Experience**: - Waiter: 1 year (preferred) License/Certification: - Certified Barista (preferred) Application Deadline: 28/09/2024
-
Operations Auditor
4 months ago
Sharjah, United Arab Emirates INTERGRANDE BKC GROUPS OF COMPANIES Full time_**ABOUT US**_ "Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE’s leading companies, we deploy the industry best tailored manpower services to advance our client...
-
Head Chef
2 months ago
Sharjah, United Arab Emirates Hilton Full timeHead Chef - Incharge of Kitchen Operations A Head Chef is responsible for managing all aspects of the kitchen to deliver an excellent Guest and Member experience while seeking customer feedback, training staff, controlling costs, and covering all business needs **What will I be doing?** As a Head Chef, you are responsible for managing all aspects of the...
-
Head of Section
7 months ago
Sharjah, United Arab Emirates Business Umbrella Full time**Job Information**: Industry - EducationWork Experience - 1-3 yearsCity - SharjahState/Province - Ash Shariqah (Sharjah)Country - United Arab EmiratesZip/Postal Code - 000- The role of Head of Section is to support the Head of School and to provide strategic, managerial, and academic leadership within the Section of the School.- The Head of Section will...
-
Marketing Head
6 months ago
Sharjah, United Arab Emirates Decision Management Consultants Full timeWe’re recruiting ‘Marketing Head’ for one of our client based in Sharjah, UAE. In this role, we’re looking for someone who is responsible to plan, develop, oversees development of brands strategies and identities. **Key Responsibilities**: - Contributes with department heads to develop the annual business plan of the company. - Oversees, plans,...
-
Female Head Nurse
4 weeks ago
Sharjah, United Arab Emirates Hirenex HR Consultancy Services LLC Dubai Full timeRole Description This is a full-time on-site role for a Female head nurse located in Sharjah, UAE. The head nurse will be responsible for overseeing the day-to-day operations of hospital, including training staff, and ensuring quality elder care. **Qualifications**: - Nursing Home Administration and Long-term Care skills - Budgeting experience in a...
-
Head Chef
2 weeks ago
Sharjah, United Arab Emirates Hilton Full timeA Head Chef will build a reputation for the hotel by maintaining a talented and creative kitchen brigade, offering an innovation menu, and promising an exceptional culinary experience. What will I be doing? As Head Chef, you are fully responsible for developing the reputation of the hotel through the production of excellent quality food throughout the...
-
Head Chef
7 months ago
Sharjah, United Arab Emirates tasty brand food LLC Full time**Job Location: Sharjah** **About Us**: Tita Yara is an exciting new Middle Eastern & Mediterranean fusion restaurant in Sharjah. We pride ourselves on blending the rich flavors of Levantine & European cuisine with innovative culinary techniques to create a unique dining experience. We are on the lookout for an experienced Head Chef to join our team and...
-
Head Chef
2 days ago
Sharjah, United Arab Emirates Istithmar Properties Full timeWe're Looking for a Head Chef - Manages all day-to-day operations of the sweet and strong breakfast section. - Able to develop, designs, or creates new ideas and items. - Coordinates activities of cooks and workers engaged in food preparation. - Good knowledge of different types of pastry, dessert, cake decorating. - Posses professional disposition with good...
-
Head of Safety
1 week ago
Sharjah, United Arab Emirates Serco Plc Full timeMake a difference every day The Job Opportunity The Head of Safety’s (HoS) role is required to investigate all Air Navigation Services (ANS) related incidents at Sharjah Airport and to implement measures to avoid incidents and accidents at Sharjah. In addition, ensure that a robust Safety Management System is maintained in Sharjah ANS. The overriding goal...
-
Details
2 weeks ago
Sharjah, United Arab Emirates University of Sharjah Full timeHead of Infrastructure and Operations Section - Category - Non Faculty Vacancies - College - Departments - Department - Information Technology Center - Job Purpose To support the University of Sharjah with the infrastructure and operations services, to ensure that the Information Technology Center supports the academic and administration functions at the...
-
Business Head
4 days ago
Sharjah, United Arab Emirates lookatmeprint.com Full timeWe are Business Head for UAE location **Immediate Joiner** Managing scheduling of Production,Leadership Skills,Execution Skills Excellent verbal & writing skills in English. Excellent time management skills. Good multitasking ability. Good time management. Good negotiator.Good attention to details. Maintain confidentiality. Educational Qualifications Any...