Customer Service Officer
3 weeks ago
We are hiring a customer service representative to manage customer queries and complaints based in RAK. You will also be asked to process orders, modifications, and escalate complaints across several communication channels.
**Responsibilities**:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Requirements**:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support.
- Minimum 1 to 2 years customer support experience.
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices (Plus)
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Preferred age below 30 to 35 years.
- Bilingual Arabic and English (writing & speaking).
Skills & Proficiencies:
- Customer Service Skills
- Listening Skills
- Phone Skills
- Patience
- Negotiation
- Positive Attitude
- Organizational Skills
- Adaptability
- Ability to Work Under Pressure
**Job Types**: Full-time, Permanent
**Salary**: AED2,500.00 - AED3,500.00 per month
Ability to commute/relocate:
- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- Arabic (preferred)
- English (preferred)
Expected Start Date: 20/05/2023
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