Colleague Services Supervisor
3 weeks ago
**To provide support for a smooth and efficient operation of Colleague Services in relation to cafeteria and accommodation; thus, directly impacting on providing support for Colleagues.**
**Responsibilities**:
- Manage the Accommodation tracker and Accommodation Daily Updates and update any changes that concern the Colleagues (i.e. incoming Colleagues, leavers, internal transfers, title change, live outs, live ins etc.)
- Coordinate with service supplier on a weekly basis that all accommodation trackers are updated to ensure accurate invoicing
- Review the monthly man-days and confirms with Colleague Services Manager
- Receive Statement Forms regarding accommodation related requests or complaints and creates accommodation online tasks
- Manage the accommodation online tasks and monitors completion of any Statement Forms or Service Request Forms.
- Prepare rooms as per expected arrival schedules and/or conducts room check as per departure schedule, any raised accommodation-related Statement Forms and ensure complete documentation of all completed tasks
- Coordinate with service provider (i.e. Engineering) for any operational concerns of accommodation (as per spot checks and/or any concerns raised)
- Ensure complete documentation of all completed tasks
- Ensure proper documentation of all completed Statement Forms or Service Request Forms
- Filing of personnel files of Colleagues living in the hotel provided accommodation (i.e. Room Inventory list, Accommodation guidelines)
- Monitor Cafeteria Spot checklist on a daily basis and follow up with Engineering (or any other department) as necessary to resolve any raised issues
- Ensure HACCP standards are consistently being implemented through random checks in cafeteria
- Liaise and follow up with cafeteria service provider for any operational concerns of the cafeteria
- Conduct site induction for cafeteria service provider staff assigned in the hotel.
- Monitor all cafeteria equipment are in good working order at all times; coordinate with Engineering as necessary
- Assist Human Resources with design and implementation of cafeteria themed lunches
- Assist with any issuance of meal vouchers and ensure accurate remittance
- Manage Colleague Services files to ensure all information is up to date
- Perform any other administrative duties to ensure proper and complete documentation
- Assist the Colleague Services Manager in preparing and/or updating/revising all Colleague Services related policies, SOPs, forms and processes
- Handling and responding/processing incoming calls and correspondence
- Assist with any requirement to organize meetings, briefings and/or department internal events including invitations and room bookings
- Assist with taking and distributing meeting minutes
- Handle any filing required and ensure the necessary documents and records are updated and filed correctly
- Keep the relevant stationery stock for the department and handling stationery requisitions as required
- Update any regular trackers, excel sheets or reports
- Assist Colleague Services Manager in the day-to-day operations of areas such as, but not limited to, cafeteria, accommodation and other areas in the back-of-house (i.e. locker room, etc.)
- Communicate any health or safety hazards to Colleague Services Manager and/or coordinate with other departments as necessary, to resolve issue
- Ensure notice boards are updated with latest information and removes old posts accordingly
- Conduct accommodation site induction to newly-assigned Colleagues
- Assist with all Human Resources engagement related activities and initiatives
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