![Hyde Park Real Estate](https://media.trabajo.org/img/noimg.jpg)
Quality Control
3 weeks ago
Hyde Park Real Estate is seeking a proactive and detail-oriented **Quality Control "English/Arabic"** to ensure exceptional customer service and streamline operational efficiency. The role involves evaluating client interactions, ensuring high-quality lead management, and preparing performance reports to support and enhance the productivity of the sales team.
**Key Responsibilities**
1. **Client Communication & Follow-Up**:
- Re-call clients or potential leads to verify the quality of interaction and satisfaction after or before sales agents’ calls.
- Confirm and update lead details in the CRM for accuracy and completeness.
- Gather feedback from clients on their experience and identify areas for improvement.
2. **Quality Assurance Monitoring**:
- Assess the quality of calls made by sales agents and ensure alignment with company standards.
- Monitor adherence to scripts, professionalism, and overall service delivery.
- Identify gaps in client handling and provide actionable insights to improve the sales process.
3. **Report Preparation**:
- Generate daily, weekly, and monthly performance reports for individual sales agents using the CRM system.
- Prepare detailed **Key Performance Indicator (KPI)** reports, tracking metrics such as call volumes, response times, lead conversions, and follow-up rates.
- Share insights and recommendations with the management team to enhance overall performance.
4. **Data Management**:
- Maintain and update CRM data to ensure the integrity and accuracy of lead information.
- Identify and flag duplicate or outdated leads, ensuring smooth data flow for sales operations.
5. **Collaboration & Support**:
- Work closely with the sales team to identify challenges and suggest improvements.
- Participate in regular training sessions to enhance knowledge of real estate services and CRM tools.
**Qualifications & Skills**
**Educational Background**: Diploma or bachelor’s degree in business administration, real estate, or a related field.
**Experience**: Previous experience in quality control, customer service, or sales support (**real estate experience is a plus**).
**Technical Skills**:
- Proficient in using CRM systems (HubSpot).
- Advanced knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
**Soft Skills**:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- High attention to detail and organizational skills.
- Ability to handle sensitive information with confidentiality.
Pay: AED2,500.00 - AED4,000.00 per month
**Experience**:
- Quality Control: 1 year (preferred)
**Language**:
- English (preferred)
Application Deadline: 10/12/2024
Expected Start Date: 01/12/2024
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