Multi Unit Manager
3 weeks ago
Kitopi is the world’s leading tech-powered multi-brand restaurant. With a mission to satisfy the world’s appetite, Kitopi operates a portfolio of both invested and franchised F&B brands, serving as enablers in the food market by helping brands to grow and scale, both in the delivery and dine-in space.
Launched in Dubai, UAE in January 2018, Kitopi has grown to become one of the greatest success stories in the cloud kitchen and food tech space. In July 2021, Kitopi announced its $415 million Series C funding round, led by the world’s largest technology-focused investment fund, Softbank Group Corp’s Vision Fund 2. This investment catapulted Kitopi to the prestigious Unicorn status, making it the fastest Unicorn to have emerged from the MENA region.
With over 4,000 employees, Kitopi currently operates 200+ locations across the UAE, KSA, Kuwait, Bahrain, and Qatar, and runs its engineering hub in Krakow, Poland, and its global customer experience center in Dubai, UAE.
**The key responsibilities of Multi Unit Manager consist of**:
- Directly responsible for Multiple satellite kitchen with overall responsibility in regards to Sales, Operations, Customer satisfaction, People and Profit
- Collaborating with all Kitopi functions to facilitate effective flow of information between kitchens and the wider Kitopi support teams
- Seeks feedback and shares best practices with peers and other functions; is champion of continuous improvement (Kaizen philosophy) constantly identifying improvement opportunities for the business.
- Acting as role model to his/her team and is “obsessed” in everything that relates to food quality, exceptional people and customer experience and team overall success
- Following “Area Manager Success Routines”, effectively planning work of self and direct reports
- Following-up daily on the Standard Operating Procedures; supporting ASK teams thru training and coaching
- Taking accountability for success and satisfaction of brands operated in his/her area
- Providing on-going support to Kitchen teams and escalating, when necessary, to resolve disruptions in areas such as facilities, supply, central production, local authorities, community relationships etc.
**Broader responsibilities of Multi Unit Manager would include and not limited to**:
- AccountableforcollaboratingwithGeneralManagerstoenablethemtocapturepotentialandtomeetandexceed sales targets
- Supports ASK Management in developing/refininga1-3-yearBusinessPlanthatwillenablethemtogrowtheirbusinessestomeetand exceed growth targets (e.g., through investments, people, and capacity initiatives) while supporting continuous improvement
- Uses conversations and data to influence growth mindset, sales building focus and customer experience practices.
- ConsultswithASK-TeamtocaptureunmetpotentialusingtheASKsystemstodiagnoserootcause,problemsolveandgenerateaction plans that will grow sales and kitchen capacity.
- ConsultswithandcoachesASK-Managementteamandtheirstaffstoimplementtargetedsalesbuildingtacticsbasedontheirconditions (e.g., staffing, people positioning, sales building, local marketing etc.)
- ReinforcesthebusinessvalueofallinitiativesfrombothlocalandglobalteamsandinfluencesASK-Teamtomakethemahighpriorityand execute at a high level
- Provides targeted, data-based input to the ASK-Team and may directly lead ASK business reviews to identify high priority opportunities that will enable growth
**IMPROVES PROFIT**:
- Collaborates with ASK-management team to identify high priority profit opportunities and puts plans into place that closes gaps
- Identifies profitability opportunities through conversations, analyzing key data sources, signals, and diagnosing issues
- Directs ASK-team to operationalize resources and tools to achieve budgets and profits targets
- Conducts regular P&L review process with the GMs to ensure proactive measures to meet productivity and profit targets
- Conducts end of themonthreconciliationprocesswitheachGMtolearncontinuouslytoclosegapsbetweenbudgetandactual
**IMPROVES OPERATIONS**:
- CollaborateswithASK-Teamtoidentifyhighpriorityoperationalopportunitiesandputeffectiveactionplansintoplacethatclosesgaps
- Responsible for the overall operations and continuous optimization of kitchen operations to achieve the relative kitchen KPIs such as IKIF, OTIF etc. (specific others here)
- EngageswithASK-Teaminconversationstobegroundedindeliveringsuperiorcustomerexperienceeverytimeanddemonstrating commitment by expanding the focus through operations’ execution
- Provides expert consulting to enable ASK-Team to operate kitchens and the established systems -as designed
- Protects the Kitopi Brand by ensuring that the assigned kitchen meets Kitopi’ s food safety, health safety and security standards and labor laws at all times
- Coaches ASK-Management Team to be self-diagnose across multiple systems to achieve ops.excellence
- EnsurethatoverallSKoperationsincludingthebrandingofaestheticsandtheoverallcleanliness
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