Store Manager/multi-unit Manager
2 months ago
**Job description**
- Provide guidance and mentorship to employees.
- Handle customer inquiries, complaints, and escalations. Achieve monthly customer satisfaction and NPS KPI/targets.
- Responsible for meeting monthly sales target. Implement strategies to drive sales, using promotions and cross-upselling. Informs customers about available services, facilities, and equipment, exploring potential demand.
- Conduct regular stock checks and manage restocking procedures. Implement inventory control measures to minimize losses and overstocking.
- Implement and maintain visual merchandising standards.
- Implement security measures to prevent theft and shoplifting.
- Oversee store cleanliness and maintenance. Make sure all necessary store repairs and maintenance are reported, escalated, and followed up on to maintain store operations, the brand image, and health and safety.
- Conduct weekly and monthly performance reviews, including coaching sessions and one-on-one meetings, and maintain accurate records.
- Provide ongoing training to staff on product knowledge and customer service.
- Complete administrative duties, including staff timecard processing and duty scheduling. Maintain accurate records of sales, inventory, and employee performance.
- Communicate effectively with senior management, staff, and customers.
- Ensure all marketing campaigns and communication are delivered and understood to all team members.
- Ensure compliance with company policies, procedures, and legal regulations.
**Basic requirements**:
- Bachelor’s Degree in related field.
- 5-7 years of experience preferable in consumer electronics retail.
- Able to travel frequently to assigned stores, must have valid UAE driver’s license and own vehicle.
- Able to work under pressure of deliverables like revenue, profitability etc.
Pay: AED8,000.00 - AED10,000.00 per month
Application Deadline: 15/11/2024
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