ERP & IT Administrator

2 months ago


Dubai, United Arab Emirates New Evolution Interior Decoration LLC Full time

**Job Responsibility**
- Manage the configuration and operation of on-premise ERP systems; provide technical support for ERP and software issues.
- Monitor the system daily and respond immediately to security, and usability concerns and resolve help desk requests.
- Implement and upgrade systems and processes as required for enhanced functionality and security issue resolution and manage infrastructure to include firewalls, databases, malware protection software, and other processes as they relate to ERP software.
- System backup, disaster recovery, and ensuring system uptime/availability
- install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Providing technical support across the company (in person and over the phone)
- Identify, troubleshoot, and resolve technical software and hardware issue
- Keep a record of issues and their solutions.
- Responsible for PCs, Printer, servers, and related equipment
- Maintain daily performance of computer systems
- Maintain system with the upgrade and configure as needed

**Qualification**
- Facilitate design and create business reporting with native Microsoft Business Intelligence tools such as SQL Server Reporting Services, Microsoft Excel, Microsoft Power BI or similar tools a plus.
- Ability to speak both business process and technical process based on the audience that you are addressing, supporting or working with.
- Basic Project Management skills that demonstrate your ability to build, manage and execute upon a plan - both in terms of self-management as well as working with small process improvement teams.
- Minimum 3-5 years’ experience ERP administration in a manufacturing setting and with database administration
- Bachelors’ or higher degree BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
- Proven experience as a System Administrator, Network Administratoror similar role
- Experience with databases, networks (LAN, WAN) and patch management
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Experience with MS NAV and/or MS Dynamics and SharePoint a plus.
- Ability to respond to help desk requests after hours on a limited basis.

**Job Types**: Full-time, Contract
Contract length: 24 months

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 23/03/2023


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