People Development Manager

3 months ago

Ras alKhaimah, United Arab Emirates RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
**Job Description** WHAT WE EXPECT OF YOU**:

- Compilation and updating of the requisite training manuals and tools per field
- Updating the Premium Master Training Attendance List and records for all training i.e. Fire, First Aid & Dubai Way.
- Updating of personal training history files of all employees in coordination
- Is familiar with Training Guidelines and People & Culture Policy issued by the Corporate Head Office and ensures that they are applied accordingly.
- Updating Intern files and sending offer letters to Interns, tracking onboarding, and final issuing of Certificates.
- Managing Room Bookings for training planned and preparing BEOs when required.
- Responsible for the preparation of all Training and recognition certificates.
- Ensuring that booked training rooms are set up as per requirements of the respective trainings.
- Create Printed and instructional materials to be used in training.
- Following up on nomination lists to ensure departments nominate Colleagues.
- Managing Training Attendance and nominations using the Learning management system.
- Maintain soft copy and hard copy files of all training-related documents and ensure that these files are up to date and in compliance with ISO policy.
- Facilitate some sections assigned for training to support the training team.
- Prepare posters and arrangements for CSR activities in the hotel and maintain the records of the Events including required Purchase Orders.
- Managing Tracking of cross-training/cross-exposure and preparing certificates.
- Implement and evaluate training practices to maximize efficiency and effectiveness.
- Preparing Training Certificates for All Rixos Training.
- Conduct 3 audits per week for the departments to check the quality of the briefings being conducted and give feedback.
- Conduct IFH training for Restaurant Reservations and Operators when reports are released.
- Conduct a Show around when New Hire Orientation is being conducted for the Hotel within the week.
- Updating the Product Knowledge sheet for the Hotel to capture all new information.
- Making Purchase requisitions for items required for the training department.
- Updating the Monthly Training Report.
- Compiling the Training needs for Rixos during the Appraisal period from the appraisal Forms.
- Participating in Colleague Engagement Activities involving P&C & Training.
- Actively seek current training methods and best practices to facilitate training employees.
- Participate in creating and implementing each year’s training courses and materials.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Communicate in a professional, positive and courteous manner at all times with all levels of internal and external employees.
- Handle confidential matters/information with the appropriate level of sensitivity.
- Ensure compliance with all health, hygiene, security, safety, and fire rules & regulations.
- Take responsibility for own development.
- Informs the Country Director of People Development regarding important events and news from within the hotel operation to avoid misunderstandings
- Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility
- Performs tasks accurately and efficiently. Demonstrates dedication and commitment to the role
- Reports for duty as scheduled and on time
- Demonstrate enthusiasm at work, courteous and helpful to colleagues and customers
- Takes ownership and follows through employees' requests
- Perform other duties that management may from time to time reasonably require

**Qualifications**
- Excellent communication and leadership skills.
- Effective planning and multitasking abilities.
- Having a deep understanding of adult learning principles.
- Efficient computer and presentation literacy/proficient in MS.
- Strong analytical skills.
- University degree in the field of Training or similar, minimum 5 - 7 years of experience in the same role in hospitality.

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