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Head Hostess

1 month ago

Dubai, United Arab Emirates Airwerks Car Repairing Full time

**Key Responsibilities**:

- Oversee and schedule the host/hostess team to ensure proper coverage during all shifts.
- Train and supervise host/hostess staff on greeting procedures, reservation management, and customer service best practices.
- Manage reservations, coordinate seating arrangements, and communicate wait times to guests.
- Resolve any customer service issues or complaints in a professional and courteous manner.
- Maintain a positive, welcoming atmosphere in the front of the house.
- Assist with other front-of-house duties as needed, such as answering phones and managing to-go orders.

**Qualifications**:

- 1-2 years of experience as a host/hostess or in a similar customer service role
- Strong communication and interpersonal skills
- Ability to multitask and work well under pressure
- Excellent problem-solving and conflict resolution skills
- Knowledge of reservation management systems and point-of-sale software
- Friendly, outgoing, and committed to providing exceptional customer service

Pay: AED2,500.00 - AED3,500.00 per month