Call Center Agent and Accountant
6 months ago
account and call center
- Preparing monthly and annual accounts
- Corporate document maintenance
- Projecting cost calculations
- Liaising with auditors
- Processing employee expenses
- Costing for projects
- Data gathering
- Issuing Receiving and storing invoices
- Using digital systems to keep records and create payment
- Logging daily entries in accordance with accounting policy
- Knowlege of purchasing
And **Call center representative** duties include **providing information about anppointment annd services, taking orders, responding to customer complaints, processing returns, and performing countless other activities**.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
- Manage the appointment system with clients.
- Upselling products and services
Skills required.
- Strong communication, both written and verbal
- Upselling products and services
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems.
- In-depth knowledge of salon and spa products and/or services
- Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
- Ability to speak multiple languages, especially those common among callers
**Salary**: AED2,500.00 - AED3,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Account: 3 years (preferred)
**Language**:
- English (preferred)
Shift availability:
- Day Shift (preferred)
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