Manager - Middle Office - Ei Wealth Management

3 weeks ago


Dubai, United Arab Emirates Emirates NBD Full time

**Job Purpose**

The role holder is primarily responsible for monitoring the day to day activities/work at the department for Emirates Islamic Wealth functions. The person must ensure to run the unit at a high level of operational efficiency and controls in conformity to bank policies. The role holder will have to interface with internal or external parties for the smooth running of the department and also implement service excellence standards, including coaching and managing subordinate staff/co-workers on policies and procedures.

**Main Tasks**
- Supervise guide and support activities of members in the team to achieve unit’s objectives.
- Propose improvements to department/unit policies and ensure that subordinates adhere to internal operational policies and procedures in order to enhance service delivery.
- Ensure adherence to applicable policies and procedures to safeguard the Bank’s interests.
- Implement and maintain efficient processing procedures and control zero operational losses. Report of any discrepancies to management.
- Ensure preparation / submission/ dissemination of relevant reports / reconciliations and MIS s to the concerned departments as per the agreed cut off for management information / action.
- Ensure that banca takaful commissions and other commissions paid to the bank are processed as appropriate.
- Ensure that customer complaints and transaction irregularities are investigated and make appropriate recommendations to prevent similar occurrences.
- Escalate client issues and complaints on operational matters to higher-level management, when necessary.
- Highlight specific system issues & raise required remedy for resolution.
- Perform UAT as per business requirement
- Develop skills and competencies of team members in order to improve competency levels and flexibility within the team.

**Description of Knowledge / Skill etc.**
- Graduate/ Postgraduate
- 10+ years of Operations experience in a Bank, Brokerage, Investment management company is desired.
- Knowledge of Wealth products and Banking Operations is a must.
- Excellent interpersonal and team management skills
- Strong judgment and decision-making skills.
- Good analytical skills to analyze, interpret, resolve and improve productivity
- Ability to identify, analyze and manage operational risks
- Ability to multitask and work under pressure
- Ability to work within a team



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