Manager- Wealth Management Operations

1 week ago


Dubai, Dubai, United Arab Emirates Emirates NBD Full time

Company Introduction


Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers.

The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.


At the bank, we serve our customers and help them realise their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.


We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches.

We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

Job Purpose
As a Manager

  • Wealth Management Operations & Middle Office at Emirates NBD, your role is to monitor the daytoday activities/work at the department for Wealth functions. Ensure high level of operational efficiency and controls in conformity to bank policies. Interface with internal or external parties for the smooth running of the department. Implement service excellence standards, including coaching and managing subordinate staff/coworkers on policies and procedures.

Responsibilities
On a day to day basis, you will

  • Supervise guide and support activities of members in the team to achieve unit's objectives.
  • Propose improvements to department/unit policies and ensure that subordinates adhere to internal operational policies and procedures in order to enhance service delivery.
  • Ensure adherence to applicable policies and procedures to safeguard the Bank's interests.
  • Implement and maintain efficient processing procedures and control zero operational losses. Report of any discrepancies to management
  • Ensure preparation / submission/ dissemination of relevant reports / reconciliations and MIS s to the concerned departments as per the agreed cut off for management information / action.
  • Ensure that banca takaful commissions and other commissions paid to the bank are processed as appropriate.
  • Ensure that customer complaints and transaction irregularities are investigated and make appropriate recommendations to prevent similar occurrences.
  • Escalate client issues and complaints on operational matters to higherlevel management, when necessary
  • Highlight specific system issues & raise required remedy for resolution.
  • Perform UAT as per business requirement.
  • Develop skills and competencies of team members in order to improve competency levels and flexibility within the team.

To be successful in this role, you will need the following skills and experience

  • Graduate/ Postgraduate
  • 10+ years of Operations experience in a Bank, Brokerage, Investment management company is desired.
  • Knowledge of Wealth products and Banking Operations is a must.
  • Experience in handling implementation of Wealth related products/platform.

What we offer you

  • Competitive salary package
  • Strong emphasis on worklife balance and wellbeing across the bank
  • Preferential banking facilities for employees
  • Generous annual leave entitlement and Private Healthcare
  • Worldclass Learning & Development platform and career development

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