Quality Assurance, Audit

6 months ago


Sharjah, United Arab Emirates Talent Higher Full time

Our client is a dynamic organization committed to excellence in customer service and performance. If you have a passion for quality assurance and training, along with experience in call centre operations, we want to hear from you.

**Responsibilities**:

- Monitor and assess calls and chats for compliance with protocols and quality parameters.
- Design, approve, and evaluate training programs and materials for internal teams.
- Conduct Training Needs Analysis and develop quarterly/annual training plans.
- Provide training and feedback to team leaders and employees.
- Coordinate with marketing operations to ensure KPIs are met.
- Identify areas of development and underperformance and take corrective actions.
- Support performance management systems to enhance marketing performance.
- Prepare and analyse quality reports through CRM.
- Manage performance reviews and comments for QA team members.

**Requirements**:

- Bachelor's degree in any related field.
- Minimum 3 years of experience in contact centre, banking, or governance roles.
- Strong communication skills in English; Arabic proficiency is an advantage.
- Experience in Customer Relationship Management (CRM) and Quality Assurance.
- Trainer the trainer certification is a plus.
- Strong verbal and written communication skills.
- Customer service-oriented with problem-solving abilities.
- Detail-oriented with analytical and logical reasoning skills.



  • Sharjah, United Arab Emirates Nejoum Al Jazeera Full time

    Responsible for overseeing the quality control processes and procedures in an organization to ensure that products or services meet the required quality standards. They play a key role in maintaining product integrity, customer satisfaction, and regulatory compliance. Here are the key responsibilities of a Quality Assurance Supervisor: Key Responsibilities...


  • Sharjah, United Arab Emirates YesaAgain FZC Full time

    **Job Description: Quality Assurance Manager at YesAgain** **Position Title**: Quality Assurance Manager **Location**: Sharjah Airport Free Zone (SAIF Zone), UAE **Company**: YesAgain **About YesAgain** YesAgain is a global leader in sustainable technology refurbishment, specializing in Apple MacBooks and other electronic devices. From our Sharjah Airport...


  • Sharjah, United Arab Emirates DAMAS MEDICAL CENTER Full time

    **QUALITY ASSURANCE CRRRDINATOR-** **FEMALES ONLY** **Job description**: A Medical Center in Sharjah is looking for Quality Assurance Coordinator with Excellent communication skills in Arabic and English. Their duties include: Ensures the policies and procedures are monitored and updated to include regulatory changes. Regularly reports to the Management...


  • Sharjah, United Arab Emirates Italian Sponge Manufacturing LLC Full time

    QA Executive is responsible for Implementation of effective quality management system to the manufacturing unit, process and activities. **Key Responsibilities**: - Documentation of the quality system and maintaining quality records. - Identify the training needs for the staff and scheduling relevant trainings. - Scheduling internal quality audits and...


  • Sharjah, United Arab Emirates Sharjah Performing Arts Academy Full time

    The Role **Duties and Responsibilities Quality Assurance**: - To ensure timely and effective completion of the academic quality assurance periodic monitoring process. - To provide professional and timely support to the Executive Director on Strategic planning specifically related to improving quality and quality monitoring. - To oversee reporting...


  • Sharjah, United Arab Emirates Alpha Group (Alpha Flight Services UAE) Full time

    The Role - Ensuring compliance with current regulations. - Monitoring and reporting on all activities, processes, and procedures. - Developing internal auditing tools and conducting internal audits and reports. - Determining data-driven solutions and implementing quality improvement plans. - Performing regular inspections and reviews to ensure employees...

  • Manager - Audit

    6 months ago


    Sharjah, United Arab Emirates Grant Thornton Full time

    **P**osition Summary**: Here. You can widen your opportunities. Be inspired. Be challenged. Be yourself. Here. You can. At Grant Thornton we're driven by a purpose of shaping the world that we live in, based on trust and integrity in markets, dynamic businesses, and communities where businesses and people thrive. By living our purpose and focusing on...

  • Quality Controller

    6 months ago


    Sharjah, United Arab Emirates BMAA Technical Services Con. LLC Full time

    Ensures delivery against QA department goals and objectives. - Provides necessary definition, development and deployment of product quality assurance strategy. - Provide leadership for the company’s Quality Assurance/ Quality Control Process. - Directly supervises quality assurance team, lead quality assurance engineers and testers including managing staff...

  • Quality Control

    6 months ago


    Sharjah, United Arab Emirates MSI Alnoman & Ravi Full time

    We are looking to add a member to our audit firm who will be in charge of - 1) Audit Procedures Quality Control 2) Financial Report Preparation & Error Check 3) Completing KYC procedures to onboard clients 4) Basic support to audit team This person should be - 1) Excelent at excel 2) Good understanding of Financial Statements 3) CA Finalist or...


  • Sharjah, United Arab Emirates Ultimate HR Solutions Full time

    Role Title: Contact Center Quality Assurance Executive Work location: Al Zahia, Sharjah Work Type: Outsourced, Full time, On-site Working Days: 6 days of the week, 1 day off The Contact Center Quality Assurance Executive is required to perform below tasks: - Contact Center Quality Assurance is responsible for assessing the quality of the performance of...


  • Sharjah, United Arab Emirates Decision Management Consultants Full time

    We’re recruiting ‘Assistant internal Audit Manager’ for one of our client based in Sharjah, UAE. **Key Responsibilities**: As an Internal Audit Assistant Manager, you will be responsible for assessing and improving the effectiveness of the organization’s internal control and risk management. You will play a crucial role in identifying potential...


  • Sharjah, United Arab Emirates G Foods FZC Full time

    **MUST BE AVAILABLE IN UAE** **ABLE TO READ & WRITE** **CAN SPEAK URDU/HINDI** - **Quality Control Assistance**: Aid in quality control inspections, measurements, and tests on incoming materials, work-in-progress, and finished products/services to ensure adherence to specifications. - **Documentation and Record Keeping**: Assist in maintaining accurate...


  • Sharjah, United Arab Emirates Gravity Group Ind LLC Full time

    **Job description** Main Accountabilities: Quality Assurance - Cooperates and works with production sections on day-to-day basis - Evaluates each case thoroughly to assure correct product per JD & E- Proof specification - Performs quality control inspections of products manufactured during the different production process cycle according to the company’s...


  • Sharjah, United Arab Emirates Undercover Mystery Shopping Full time

    Join Our Dynamic Team and Make a Difference in Retail, Hospitality, and Construction Are you a detail-oriented, customer-centric individual with a passion for quality assurance? Do you thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds? If so, we invite you to explore exciting opportunities as a mystery shopping...

  • Quality Controller

    4 months ago


    Sharjah, United Arab Emirates AL UMANA FOODSTUFF TR LLC Full time

    Examine ingredients or finished products to ensure conformance to company standards; - Check products and packaging for basic quality defects, Verify accuracy and completeness of data; - Performing various in-line quality control checks; - Take samples of products at various stages of processing; - Conduct quality audits and assist in the development of...

  • Quality Lead

    2 months ago


    Sharjah, United Arab Emirates John Wood Group Full time

    Wood is currently recruiting for a Quality Lead to be based in Sharjah, UAE. - To Ensure the effective implementation and maintenance of quality management systems, complying with ISO 9001 requirements where applicable - To Report to contract/project or regional management on the performance of quality within their designated business area and proposing...

  • Audit Executive

    2 months ago


    Sharjah, United Arab Emirates INTERGRANDE BKC GROUPS OF COMPANIES Full time

    **About The Company** Intergrande BKC delivers a wide range of manpower services across the United Arab Emirates, for a large Client base in infrastructure, construction, factories, interiors and fit out services. Over 22+ years of experience working with the UAE’s leading companies, we deploy the industry best tailored manpower services to advance our...


  • Sharjah, United Arab Emirates Petrofac Full time

    **Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...

  • Quality Control

    6 months ago


    Sharjah, United Arab Emirates South Coffee Roastery Full time

    **Company Description** We are South Coffee Roastery, a passionate coffee roasting startup in Sharjah, UAE, on a mission to create exceptional coffee experiences. With a dedicated team of three, we value quality, sustainability, and the joy of sharing coffee. Join us as we grow and be part of a dynamic and inclusive coffee-loving community. **Role...

  • Quality Manager

    4 months ago


    Sharjah, United Arab Emirates AL Muqarram Full time

    **Company** AL MUQARRAM INDUSTRY, established in 1999 in Sharjah (U.A.E.) is manufacturing Sealants, Tapes & Aerosols for the construction and automotive industry. Being at the forefront of innovation in various verticals, has helped us solidify our brands across 36 countries in the MEA region. The foundation of AL MUQARRAM INDUSTRY is built on the trust,...