Receptionist Sales

4 months ago


Dubai, United Arab Emirates LifeGuard Data Recovery Full time

**Location:

- ** Bur Dubai

**Responsibilities**:

- Welcome customers with a positive and professional attitude, ensuring a friendly and helpful first impression.
- Enter customer details accurately into the CRM system to maintain organized records.
- Gather comprehensive information about customers' data recovery problems and input the details into the CRM.
- Coordinate effectively with the technical team to ensure smooth and timely handling of customer cases.
- Provide daily updates to customers regarding the status of their data recovery cases via phone calls or messaging platforms like WhatsApp.
- Answer incoming calls promptly, addressing customer inquiries, and recording essential details in the CRM.
- Follow up with customers for necessary approvals and payments, maintaining a proactive approach to case progress.
- Generate and submit weekly and monthly reports to the manager, summarizing case statuses, customer interactions, and any relevant trends.
- Maintain a professional demeanor and effectively manage customer expectations while adhering to company policies.
- Collaborate with colleagues to continuously improve customer service processes and contribute to a positive work environment.
- Make Quality Check Calls after job done.

**Qualifications**:

- High school diploma or equivalent; additional qualifications in customer service or sales are a plus.
- Previous experience in a receptionist, customer service, or sales role is preferred.
- Strong interpersonal skills with an ability to communicate clearly and effectively.
- Excellent organizational skills and attention to detail to accurately record and update customer information.
- Ability to multitask and handle a high volume of incoming inquiries.
- Positive attitude, patience, and a customer-centric mindset.
- Flexibility to adapt to changing priorities and work effectively as part of a team.
- Strong time management skills and ability to meet deadlines.

If you are passionate about providing exceptional customer service and contributing to a dynamic team in the data recovery industry, we encourage you to apply.

Whats App +971569300430.

Pay: AED2,800.00 - AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- technical: 1 year (required)
- receptionist: 1 year (required)

**Language**:

- Fluent English (required)

Application Deadline: 30/09/2024


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