Club Lounge Supervisor

2 weeks ago

Abu Dhabi, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Club Lounge Supervisor (Full time #533063)

**Property / Office**: Emirates Palace, Abu Dhabi

**Location**: Abu Dhabi, United Arab Emirates

**Major Responsibilities**:

- Create and strategize duties and responsibilities of Club Lounge colleagues and ensure that work processes are in a logical order
- Ensure proper staffing at all times
- Ensure that Legendary Quality Experiences, policies and procedures are properly understood and followed through
- Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, training, disciplinary actions
- Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
- Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
- Perform any other reasonable duties as required by the Front Office Manager or the Rooms Manager.
- To respond to changes in the Rooms function as dictated by the industry, company and hotel.
- Work very closely with other sub-sections of the Front Office to provide the Mandarin Oriental personalized service to the guests.
- To attend training sessions and meetings as and when required.
- Perform any tasks as assigned by the Management

**Human Resources/ Colleagues**
- To oversee the punctuality and appearance of all Club Lounge employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
- To plan and implement effective training programmes for all Club Lounge employees in coordination with the Training Manager and Departmental Trainers.
- To develop the skills and effectiveness of all Club Lounge employees through the appropriate training, coaching, and/or mentoring.
- To support the implementation of Mandarin Oriental’s guiding principles.
- To ensure that employees have a complete understanding of and adhere to employee rules and regulations.
- To ensure that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Guest Service
- To ensure that all Club Lounge Agents deliver the Mandarin Oriental’s guiding principles and provide exceptional guest service at all times.
- To ensure that Club Lounge Agents also provide excellent service to internal customers as appropriate.
- To assist Executive Club guest room allocation.
- To assist in greeting and checking-in VIP and Long Stay guests, or to ensure that they are met personally.
- To ensure that all Club Lounge Colleagues are familiar with the hotel’s products and services.
- To implement consistent guest recognition programmes and maintain a relevant guest history database.
- To personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- To ensure that guest history records are accurately maintained and all repeat guests preferences are met.

***Food and Beverage**
- Trains, evaluates and schedules Club Lounge staff in accordance with the standards of the company policies and guidelines.
- Develop and implement system for checking maintenance of tabletop supplies through staff side work duties.
- Create side work schedules for all positions. Ensure compliance and follow through.
- Keep record and communicate of any exemplary or deficient examples of food, décor or service.
- Provide excellent service at all time to all of our guests
- Assist Guest courteously and efficiently
- Managing day
- to day operations
- To supervise the maintenance and cleanliness of the lounge at all times
- Excellent knowledge of food and beverage.
- To manage proper staffing level.
- To manage proper supplies level.
- Conduct daily communication meeting with staff prior to shift
- Ensure Club Lounge service standard.
- To visit all of our guest tables during or after their visit, to ensure satisfaction.
- Uphold and enforce all hotel policies and procedures as stated in hotel colleague handbook.
- Coordinate all aspects of service to include but not limited to:

- Food and beverage requirements
- Timing of events
- Special attention guests
- Table setup
- Special requests
- Complimentary desserts, drinks etc.
- Billing instructions
- Authorized signatures
- Décor (to include floral) requirements

**Hygiene and Cleanliness**
- Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image
- Ensure that the environment of the outlet is being maintained to MO standards

**Health and Safety**
- Be aware of, and comply with, safe working practices as laid down under FHLSS. This will include your awareness of any specific hazards at your work place
- Be aware of, and comply with local and relevant Food Acts.
- Wear any appropriate protective clothing provided by or recommended by the Hotel.
- Report any defects in the building, plant or equipment according to th

  • Horizon Club Supervisor Jobs In Abu Dhabi | Shangri-La Group

    3 weeks ago

    abu dhabi, United Arab Emirates Shangri-La Group Full time

    Horizon Club Supervisor Jobs In Abu Dhabi | Shangri-La GroupAbout the jobAn exciting opportunity has come up for a talented Supervisor to join our Horizon Club team. The successful applicant will have a passion for customer service and a personality and attention to detail that will make our guests feel that all their needs are met upon returning to...

  • Kids Club Attendant

    4 weeks ago

    Abu Dhabi, United Arab Emirates Limpo Facilities Management LLC Full time

    As a Kids Club Attendant you are responsible to ensure that all Kids Club responsibilities are carried out in an efficient and timely manner and your role will include key responsibilities such as: - Liaise with Assistant Recreation Manager / Recreation Supervisor to create a safe environment for all children attending the kids club / crèche - Ensure all...

  • Kids Club Attendant

    3 weeks ago

    Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time

    Liaise with Assistant Recreation Manager / Recreation Supervisor to create a safe environment for all children attending the kids club / crècheEnsure all parents fill in the registration form for their children correctly, containing the history of the childCreate an inventory for all toys / equipment at the club / crècheEnsure all equipments...

  • Kids Club Attendant

    3 weeks ago

    Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time

    Liaise with Assistant RecreationManager / Recreation Supervisor to create a safe environment forall children attending the kids club /crècheEnsure all parents fill inthe registration form for their children correctly, containing thehistory of the childCreate an inventory forall toys / equipment at the club /crècheEnsure all equipments areclean and properly...

  • Service Leader – Horizon Club Jobs in Abu Dhabi | Shangri-La

    3 weeks ago

    abu dhabi, United Arab Emirates Shangri-La Hotel Full time

    1- Service Leader – Horizon ClubJob: Full TimeLocation: Abu Dhabi, UAEJob Responsibilities:Interactwith Horizon Club membersand understand their needs.Be available and on hand to help guests with all queries/requests.Work with Club Lounge colleagues to keep excellent service standards.Make the check-in process seamless.Ensureguest profiles are updated on a...

  • Gateman

    6 days ago

    Abu Dhabi, United Arab Emirates The Club Abu Dhabi Full time

    **Statement of Job** The post holder is responsible for ensuring the Gatehouse Standard Operating Procedures are adhered to and The Club’s high level of service and professionalism is maintained. Being a team player is an essential and willingness to learn new skills is a requirement. **Your work will include but may not be limited to the following**: -...

  • Storekeeper

    4 weeks ago

    Abu Dhabi, United Arab Emirates The Club Abu Dhabi Full time

    Receives and inspects all incoming materials and reconciles with purchase orders; processes and distributes documentation with purchase orders; reports, documents and track damages and discrepancies on orders received - Assist the store supervisor to order adequate stocks and supplies - Handles and documents storage and transportation of hazardous...

  • F&b Waiters/waitress/barmen

    4 weeks ago

    Abu Dhabi, United Arab Emirates The Club Abu Dhabi Full time

    **Statement of Job** To deliver dining and entertainment experiences that meet or exceed member’s expectations. **Your work will include but may not be limited to the following**: - Follow Food & Beverages Outlet Standard Operating Procedure. - Through your member focused mind and courteous attitude you guarantee and ‘go beyond’ what is required in...

  • Athletic Club Receptionist

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23033143 **Job Category** Golf, Fitness, & Entertainment **Location** The St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** - To welcome guests and answer all...

  • Motorsports Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Al Forsan International Sports Resort Full time

    **Conditions of Work**: While main duties are predominately carried out in the Motorsports facilities, work may be required in other areas of the property. Work will be outdoors, noisy and hot. **Role Overview**: Responsible to assist with the professional and efficient operation of all motorsport department circuits, activities, races and vehicle hire with...

  • Senior Housekeeping Supervisor

    3 weeks ago

    Abu Dhabi, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Train housekeepers on cleaning and maintenance tasksOversee staff on a daily basisCheck rooms and common areas, including stairways and lounge areas, for cleanlinessSchedule shifts and arrange for replacements in cases of absenceEstablish and educate staff on cleanliness, tidiness and hygiene standardsMotivate team members and resolve any issues that occur...

  • Female House Keeping Supervisor

    6 days ago

    Abu Dhabi, United Arab Emirates International Market Group for General Services Full time

    Job Responsibilities - Training housekeepers on cleaning and maintenance tasks - Overseeing staff performance on a daily basis - Checking rooms and common areas, including stairways and lounge areas, for cleanliness - Schedule shifts and arrange for replacements in cases of absence - Establish and educate staff on cleanliness, tidiness and hygiene...

  • Lady Salon/operation Supervisor

    1 month ago

    Abu Dhabi, United Arab Emirates Jades Concept Beauty Lounge Full time

    **Looking for Salon/Operation supervisor for a luxury spa located in Abu Dhabi.** - Willing to manage salon and staff. *Coordinate between owners and salon staff - Shorcuts POS knowledge / Handle the Reception - Fluent English *Good communication skill *Knowledge of computer *Can work under pressure *Need to work with targets *At least 4-5 years...

  • Female Housekeeping Supervisor

    4 weeks ago

    Abu Dhabi, United Arab Emirates Al Bahiya Trading & Services Full time

    **JOB DESCRIPTION**: - To ensure that all staff carry out their duties using approved procedures & only the materials & equipment provided by the department, in a safe economical manner & are following training at all times - Completion of daily work records, annual leave, staff roster and timesheet authorization - Train housekeepers on cleaning and...

  • Supervisor - Lobby Lounge

    6 days ago

    abu dhabi, United Arab Emirates Dusit International Full time

    Roles & ResponsibilitiesSupervisor - Lobby LoungeQualification:Individuals who are extremely talented and have extensive experience in a similar role will be given preference.Candidates must be within the UAE to be considered eligible.Preference will be given to selective nationalities only. We apologize to the rest of the nationalities.Location : Abu...

  • Supervisor - Lobby Lounge

    1 month ago

    Abu Dhabi, United Arab Emirates Dusit International Full time

    Roles & ResponsibilitiesSupervisor - Lobby LoungeQualification:Individuals who are extremely talented and have extensive experience in a similar role will be given preference.Candidates must be within the UAE to be considered eligible.Preference will be given to selective nationalities only. We apologize to the rest of the nationalities.Location : Abu...

  • Income Audit Supervisor

    1 month ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23193381 **Job Category** Finance & Accounting **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **_PLEASE NOTE THAT AS OF 1ST JANUARY 2024, THE HOTEL...

  • Service Leader

    3 weeks ago

    abu dhabi, United Arab Emirates Shangri-La Hotels Full time

    Career Opportunities: Service Leader - Front Office Senior Supervisor (168996) Requisition ID 168996 - Posted - United Arab Emirates - Traders Hotel, Abu Dhabi - Rooms - PermanentService Leader (Front Office Senior Supervisor)We have an opportunity for a dynamic Front Office Senior Supervisor to join the Traders Hotel family. The Front Office is an...

  • Supervisor-front Office

    4 weeks ago

    Abu Dhabi, United Arab Emirates Marriott International, Inc Full time

    **หมายเลขงาน** 22219581 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates ดูบนแผนที่ **ตารางการทำงาน**...

  • Senior Housekeeping Supervisor

    3 weeks ago

    Abu Dhabi, United Arab Emirates Apt Resources | Recruitment Specialists Full time

    Train housekeepers on cleaning andmaintenance tasksOversee staff on a dailybasisCheck rooms and common areas, includingstairways and lounge areas, forcleanlinessSchedule shifts and arrange forreplacements in cases of absenceEstablish andeducate staff on cleanliness, tidiness and hygienestandardsMotivate team members and resolve anyissues that occur on the...