Quality Service Controller

3 months ago


Dubai, United Arab Emirates travNook Travel & Tours Full time

Be fluent in **Arabic and English**-speaking
- Have a strong background of **customer service** as well as sales.
- Have **UAE Experienc**e in customer service

Ø You need to monitor the chat between our Travel Agents and the clients and analyse the customer service of our agents.

Ø You need to listen to the conversations between our travel agents and the clients and check the quality of the service provided by our agents.

Furthermore, you are responsible for **after sales customer service** i.e; you need to reach out to the clients after the service by our Travel agents and take feedback from the clients. This includes the satisfaction level, clarity and quality of the service provided and overall whether the call was helpful for them and finally reporting your observation to the _Manager_

Pay: AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- UAE customer service: 2 years (required)
- Travel agency: 1 year (required)

**Language**:

- Proficient in speaking English and Arabic (required)


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