Quality Control Manager
1 month ago
Royal Smart Limousine (RSL), a leader in luxury transportation services in Dubai, UAE, is seeking a **Quality Control Manager** to join our team. At RSL, we pride ourselves on delivering exceptional service and exceeding client expectations. This role is critical in ensuring our services consistently meet the highest standards of quality and professionalism.
**Key Responsibilities**
As a Quality Control Manager, you will oversee all aspects of quality assurance to maintain operational excellence and customer satisfaction. Your responsibilities will include:
**1. Quality Assurance & Standards**
- Develop, implement, and monitor quality control processes to ensure all services meet established standards.
- Conduct regular inspections and audits of operations, vehicles, and driver performance.
**2. Compliance Management**
- Ensure compliance with local regulations, company policies, and industry best practices.
- Maintain accurate records of compliance checks and quality assessments.
**3. Driver & Vehicle Evaluations**
- Evaluate driver performance, providing constructive feedback and training as needed.
- Monitor vehicle cleanliness, maintenance, and readiness to ensure a premium client experience.
**4. Client Feedback Integration**
- Collect and analyze client feedback to identify areas for improvement.
- Implement corrective actions and process improvements to address client concerns.
**5. Reporting & Analysis**
- Prepare detailed quality control reports, highlighting trends and recommending improvements.
- Analyze performance metrics to identify recurring issues and develop strategic solutions.
**6. Training & Development**
- Conduct training sessions for staff to ensure adherence to quality standards.
- Promote a culture of continuous improvement across the organization.
**7. Incident Management**
- Investigate and resolve service-related issues, ensuring swift corrective actions.
- Develop preventative measures to minimize future incidents.
**Qualifications**
- Bachelor’s degree in a related field (e.g., Quality Management, Operations Management).
- Proven experience in quality control or a similar role, preferably in the transportation or service industry.
- Strong knowledge of quality standards and compliance regulations in the UAE.
- **ISO certification (e.g., ISO 9001) is mandatory.**:
- Excellent analytical, organizational, and problem-solving skills.
- Proficiency in quality control tools and reporting software.
- Exceptional communication and leadership abilities.
**Why Join RSL?**
Royal Smart Limousine is committed to fostering a culture of excellence and innovation. As an equal-opportunity employer, we welcome diverse perspectives and talents to our team.
If you are passionate about maintaining high-quality standards and have a keen eye for detail, we encourage you to apply.
Pay: AED6,000.00 - AED10,000.00 per month
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