Lead - Partner Ops

2 months ago


Dubai, United Arab Emirates Careem Full time

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About the team

Careem food is an on-demand app that offers customers a variety of merchants, we are operating in 3 markets in the middle east. We're growing our food product in GCC and have many interesting, yet fundamental challenges to solve in order to achieve our ambitious growth goals in these challenging markets with strong competitors. The role reports to the Partner Performance Manager.

What You'll Do
- **Day-2-Day Food Operations**:Ensure optimal experience of customers, partners and captains on a daily basis. Identify and solve ops issues in real time.
- **Enhancing and tracking our KPIs**:Overall performance metrics such as C/R, reliability and delivery time.
- **Collaborating across teams**:Collaborating with training, commercial, and supply teams to deliver the best experience for the customer, captain, and partners and achieving our targets.
- **Data Analytics**:Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.
- **Stakeholder Management**: Collaborate with internal & external stakeholders to identify opportunities for growth and enhance customer experience. Analyze data to make decisions and continuous process improvements to deliver a consistent world-class customer experience
- **Continuous Improvement**: Analyze data to make decisions and continuous process improvements to deliver a robust awesome customer experience
- **Overall Operations**: Work cross-functionally to drive preemptive CX improvement actions via data analytics, process & live on-ground operations to ensure quality of experience of our customers.
- **Rollout of new product features**:Facilitate product roll outs on a needs basis: drive adoption, govern go to market process

What You'll Need
- A strong understanding of the operations and supply performance and ability to comb through large data sets to find **actionable insights to drive business goals**.
- **2+ years of work experience** preferably in an Operations role is highly desirable.
- **Masters or Bachelors Degree** (Business, Engineering, Data Analytics) from a reputable academic institution.
- Proficiency in **SQL and Spreadsheets**. Experience with Tableau would be a plus.
- Ability to get hands-on in a complex operational environment, manage multiple tasks and work with tight deadlines.
- Ability to effectively troubleshoot problems and work collaboratively within a team environment.
- A strong **understanding of the operations performance **and ability to analyze through large data sets to find actionable insights to drive business goals.
- **Confident, outgoing and with a predisposition to learn and teach others.**
- Flexible in terms of traveling across different cities

**What we'll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.


  • Lead - Partner Ops

    2 months ago


    Dubai, United Arab Emirates Careem Full time

    Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million...

  • S&OP Manager

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Sephora Full time

    OUR MANIFESTO:At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common...

  • S&OP Manager

    4 weeks ago


    Dubai, Dubai, United Arab Emirates Sephora Full time

    OUR MANIFESTO:At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common...

  • S&op Manager

    6 days ago


    Dubai, Dubai, United Arab Emirates Sephora Full time

    OUR MANIFESTO:At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people's lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common...


  • dubai, United Arab Emirates Brixio Full time

    Responsibilities:- Lead a team of ML/Ops engineers in deploying and managing Machine Learning models.- Build and enhance capabilities to seamlessly integrate ML models into existing pipelines.- Collaborate with cross-functional teams to understand project requirements and ensure successful deployment.- Provide ongoing support to accommodate surges in...


  • Dubai, United Arab Emirates du Channel Partner Full time

    DU leading channel partner - Inhouse job - No travel required - Call customers to generate leads - Freshers welcome - Call 971569001236 or 971522231670 Navaida Solutions and Systems DMCC - DU Authorized partner - Office no 1404. Fortune Executive Tower. JLT, Next building to Sobha Reality Metro - JLT Exit **Salary**: AED2,000.00 - AED2,500.00 per...

  • Business Ops Lead

    1 week ago


    Dubai, United Arab Emirates Oracle Full time

    Business Ops Lead - Arabic Speaker-230002WX **Applicants are required to read, write, and speak the following languages***: English, Arabic **Detailed Description and Job Requirements** Provides programs to improve operational efficiency, consistency, and compliance in support of the organization's financial and tactical business objectives. Provides...

  • S&op Manager

    4 weeks ago


    Dubai, United Arab Emirates Sephora Full time

    **OUR MANIFESTO**: **At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a...

  • S&op Manager

    4 weeks ago


    Dubai, United Arab Emirates Sephora Full time

    **OUR MANIFESTO**: **At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a...

  • S&op Manager

    7 days ago


    Dubai, United Arab Emirates Sephora Full time

    **OUR MANIFESTO**: **At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a...

  • Lead - Partner

    2 months ago


    Dubai, United Arab Emirates CAREEM Full time

    • Data Analytics: Leveraginginsights from analytics data by providing analyses, reports anddashboards for ops initiatives. Actively contribute to thedata-driven environment of Careem with best practices, methodologyand data visibility.• 2+ years of workexperience preferably in an Operations role is highlydesirable.• Masters or Bachelors...

  • Lead - Partner

    3 weeks ago


    Dubai, United Arab Emirates CAREEM Full time

    • Data Analytics: Leveraginginsights from analytics data by providing analyses, reports anddashboards for ops initiatives. Actively contribute to thedata-driven environment of Careem with best practices, methodologyand data visibility.• 2+ years of workexperience preferably in an Operations role is highlydesirable.• Masters or Bachelors...

  • Regional Lead

    2 months ago


    Dubai, United Arab Emirates First Point Group Ltd Full time

    25038 Posted: 05/02/2024 - Negotiable- United Arab Emirates, Dubai, United Arab Emirates Dubai- Permanent- Regional Lead - Monetisation CX, Scaled Ops, APAC & METAP - Dubai - Our talented team are based across the world with some in California, Singapore, Middle east and and London. In response to the growth we're experiencing in Middle east, it's an...

  • Regional Lead

    6 hours ago


    Dubai, United Arab Emirates First Point Group Ltd Full time

    25038 Posted: 05/02/2024 - Negotiable- United Arab Emirates, Dubai, United Arab Emirates Dubai- Permanent- Regional Lead - Monetisation CX, Scaled Ops, APAC & METAP - Dubai - Our talented team are based across the world with some in California, Singapore, Middle east and and London. In response to the growth we're experiencing in Middle east, it's an...

  • Lead - Partner

    2 months ago


    Dubai, United Arab Emirates CAREEM Full time

    • Data Analytics: Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.• 2+ years of work experience preferably in an Operations role is highly desirable.• Masters or Bachelors...

  • Lead - Partner

    3 weeks ago


    Dubai, United Arab Emirates CAREEM Full time

    • Data Analytics: Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.• 2+ years of work experience preferably in an Operations role is highly desirable.• Masters or Bachelors...

  • S&OP Manager

    4 weeks ago


    DUBAI, United Arab Emirates Sephora Full time

    OUR MANIFESTO: At Sephora, we stand together, and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day.  Sparked by energy and excitement, our passion is contagious. We are united by a...

  • Lead - Partner

    2 months ago


    dubai, United Arab Emirates CAREEM Full time

    • Data Analytics: Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.• 2+ years of work experience preferably in an Operations role is highly desirable.• Masters or Bachelors Degree...

  • Lead - Partner

    3 weeks ago


    dubai, United Arab Emirates CAREEM Full time

    • Data Analytics: Leveraging insights from analytics data by providing analyses, reports and dashboards for ops initiatives. Actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.• 2+ years of work experience preferably in an Operations role is highly desirable.• Masters or Bachelors Degree...


  • Dubai, United Arab Emirates GE Gas Power Full time

    **Job Description Summary**: Job Description Summary GE Gas Power Welcome to tomorrow's energy—today! Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world...