Center Head/clinic Manager(Only Female)

2 weeks ago

Dubai, United Arab Emirates VLCC Wellness International Middle East and Africa Full time

Center Management

❖ To ensure day to day operations of center are planned well in advance Region Middle East & Africa Department Administration Reports to Business / Area Head Position Supervised Direct Reportees - ACH, WC, Sales Head, CCE, Slimming & Beauty Head, Dermat & Laser Tech. / Nurses Indirect Reportees - Remaining Slimming & Beauty team Job Scope CORE RESPONSIBILITIES: (The responsibilities include but are not limited to the following) Job Description - Center Head FINANCIAL EFFECTIVENESS SERVICE EXCELLENCE P a g e 3 | 7 JD_Center Head_VLCC

❖ To manage the daily roster of the team keeping the customer appointments in mind

❖ To ensure that the rotation book is maintained keeping the staff rotation policy in mind

❖ To ensure that the annual leave planning for the team is done in the beginning of the year

❖ To ensure the daily center head check list is followed

❖ To ensure that the center reception delivers a great customer experience

❖ To ensure that the responsibilities of the CCE team w.r.t. Appointment Planning is delivered par excellence ❖ To ensure that the ambience of the center followed VLCC Center Ambience policy ❖ To ensure that the team follows the VLCC Grooming policy ❖ To ensure that the external housekeeping team follows the VLCC protocols ❖ To ensure that the team always is calm, polite and uses credibility words during client interaction and escalations. Service Delivery ❖ To ensure customers achieve committed results via the highest standards of excellence ❖ To ensure follow-up with all clients, with special focus on irregular clients ❖ To connect personally with all clients, especially those with slow progress in any services/treatments ❖ To seek technical guidance for all unsuccessful & regular clients as from dept heads / area category head ❖ To seek guidance from dept heads prior to booking prospects with complicated medical conditions ❖ To ensure resolution to all client complaints by proactively studying the potential causes of complaints in fair compliance of SOP not more than 2 days and where support team is involved not more than 7 days ❖ To counsel regular clients who could not complete the package by encouraging them to do the needful within validity period ❖ To seek guidance from Business / Area head for transfers / conversions of clients’ program ❖ To ensure that the credit note is raised prior 2 working days prior to client approaching the concerned center Inventory and Stock Management ❖ To ensure sufficient inventory is available at the center to avoid being out of stock ❖ To study stock ordering vs sales of services, consumption levels etc. ❖ To seek assistance for delays in stock delivery such as linen, documents, appliances etc. ❖ To ensure security and safety of the inventory maintained in the center ❖ To ensure highest standard of equipment and appliances is maintained ❖ To ensure availability of stock as per the center requirements ❖ For products where expiry is due in 6 months, details must be escalated to procurement team Event Management ❖ To conduct indoor & outdoor events to increase new customers footfall to the centre ❖ To partner with local communities / corporates to conduct VLCC events ❖ To ensure that the events are well planned & promoted in advance with the customers ❖ To ensure each event has a returns on investment per VLCC manadate Center Health Check ❖ To ensure that the center meets the expectations of the customers and lives up to its predefined brand image ❖ To ensure the merchandise should be according to the season as well as the latest trends ❖ The center is well lit, ventilated and offers a positive ambience to the customers ❖ To ensure furniture, shelves and racks etc are properly stocked, and products do not fall off the shelves ❖ The signage displaying the name and logo is installed at the right place and viewable to all ❖ To ensure that highest hygiene standards are maintained in the center Compliances ❖ To cascade the VLCC policies & procedures with the team ❖ To ensure 100% compliance for mandatory country specific legal requirements like visas, trade licenses, etc. ❖ To ensure that HR is notified on renewals at least 60 days prior to expiry / renewal ❖ To close loop with the HR & finance team to take the above mandate to closure Other Administrative Tasks ❖ Coordinate with cross functional team at the corporate to fulfil center administrative requirements ❖ Ensure the highest standards of staff grooming and personal hygiene is maintained

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Clinic manager/ manager: 2 years (required)

**Language**:

- Arabic (required)

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