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Design Thinking Practitioner

4 weeks ago

Dubai, United Arab Emirates Marsh & McLennan Companies, Inc. Full time

Design Thinking Practitioner & Facilitator - 8works

**Company**:
Oliver Wyman

**Description**:
8works are a specialist co-creation capability who operate at the forefront of accelerating business transformation through co-creative, design thinking methods. We help companies design their own future then work hand-in-hand with them to activate and embed it to ensure impact is made. We bring a refreshing, open and human approach to work and use highly immersive, creative and collaborative methods to design elegant solutions to complex challenges; aligning key stakeholders to shared outcomes, whilst dramatically compressing time to results.

Responsibilities within the role will sit across these key dimensions:

- Client Engagement Delivery (specialist and core)
- Business Development
- Supporting the sustaining and growth of the 8works capability

**Engagement Delivery - specialist skills:
- **Delivery execution**:Lead (with guidance) the design and delivery of smaller engagements and events, to:

- **Define Success**:contribute to client conversations and translate needs into a clear scope and description of results and outputs required
- **Design the work**:shape work and build fit for purpose client experinces using relevant methodologies and a robust design process
- **Deliver the outcomes and products**:lead streams of work and working sessions, co-facilitate mid-sized (and lead smaller) engagements and events, manage creation of high-quality deliverables and outputs
- **Creativity**:Bring curiosity, new ideas and concepts in how we design and deliver work, via a range of best practice methods and 'outside: in' thinking. Ascertain the appetite and confidently 'pushes the boundaries', in a fashion appropriate to the context

**Engagement Delivery - core skills:
- **Client Experience**:Bring an intent and outcome mindset and think systemically to map client issues. Build strong client relationships and guide the client journey to deliver a great holistic experience
- **Organise and Execute**:You are great at planning and delivering projects; executing deliverables whilst balancing client and team needs.
- **Performance through People**:Work closely in teams with awareness of strengths, weaknesses and preferences. Be a part of creating positive environments, enabling colleagues and clients to enjoy and excel at their work
- **Commercial rigour: Basic **Understanding of pricing and track to deliver within budget
- **Communicate with Impact**:You have excellent written skills and can produce near-client ready presentations. You effectively facilitate internal and client meetings with mid-senior level clients and can confidently deliver presentations to land with impact. Effectively vet and manage content appropriate to deliver client experiences.
- **Risk** **Mindfulness**:Adhere to OW's risk management guidelines including protecting client confidential information. Avoid risk in delivery and pro-actively raise risk-related issues. Manages project close outs, sanitizing and archiving

**Business Development**:

- **Internal Stakeholders**: Build relationships across the firm. Understand the internal landscape. Confidently articulate 8works' role as a value proposition within Oliver Wyman engagements
- **Build client relationships**: Present the 8works' value and demonstrate expertise in 8works' methods in client conversations, pitches, and tours.
- **Plan and Price Work**: Understand the OW Commercial Model, key metrics and tools to confidently price engagements.
- **Build Winning Proposals**: Build small-to-medium proposals, with mínimal supervision. Design approaches that will deliver desired outcomes. Contribute to efforts to embed 8works in OW proposals. Build proposal documents and commercial models. Deliver pitches for small to medium proposals.

**Helping build the 8works capability**:

- **Strategy and Direction**:Articulate and understand the 8works strategy.
- **Team Development**: Enhance the team and contribute to broader firm through shaping ways in which we can improve, taking on defined roles and leading delivery of development initiatives
- **Insights capture and sharing**:Share new knowledge across the team and coordinate knowledge capture. Build awareness of available OW Intellectual Capital (IC) and how it can be used in our work.

**Experience required**:

- A direct and practical work history in a large consulting firm environment.
- Evidence of facilitation expertise within large group design processes. Outside of the technical, design and facilitation skills outlined above, the following describe the critical attributes to bring:
- 100% deliverer - shows commitment to do whatever it takes to make it happen as part of a delivery team
- Thrives within a team environment and demonstrates an 'all for one and one for all' mentality
- Thrives on the edge of her/his/their comfort zone, often seeking opportunities to push themselves
- Challenges convention - demonstrates evidence of asking '

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