Customer Service and Operations

3 weeks ago


Dubai, United Arab Emirates Cogniito Media & Technology LLC Full time

Our company is hiring for customer service & operations. To join our growing team, please review the list of responsibilities and qualifications.

**Responsibilities for customer service & operations**
- Customer support - You’ll have full knowledge of our product suite, pricing, and licensing options
- Administrative/Operational work - You’ll be processing orders, issuing quotes, and helping to determine what current practices may need to be updated
- External client current financial spend
- External client growth opportunities
- Understand and summarize data in narrative and graphical formats
- Forecast based upon trends within and external to the business
- Create forms, presentations, and reports with recommendations to senior leadership
- Execute ad-hoc analysis, forms, and database generation and maintenance
- Validate customer entitlement for part orders and calls
- Quote and bill part orders

**Qualifications for customer service & operations**
- Must have 1-3 years' of client data analytics experience in a customer service environment
- Advanced and demonstrated skill in MS Excel and MS Word
- Ability and experience with building and fostering strong vendor relationships
- A Bachelor’s Degree in Accounting/Finance/and or Business is required
- Advanced Knowledge of Microsoft Office Excel (VBA), Access, and PowerPoint
- Knowledge of financial analysis and accounting principles
- Ability and experience with building and fostering strong vendor relationships

**Job Types**: Full-time, Permanent

Application Question(s):

- What are your salary expectations?

**Experience**:

- customer service: 3 years (required)


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